Advises for course selection, registration, academic planning,
career and educational goal setting, appropriate resources,
transitioning to the university, and retention issues. Document
student advising outcomes adequately to meet department and
institutional disclosure guidelines and aid in subsequent advising
activities.
Advises in both group and individual settings with current
students.
Perform appointment preparations including, but not limited to,
reviewing all accessible academic records for accuracy and
appropriateness of course work, communicating with academic
departments for major-specific transfer equivalencies, and
requesting the posting of approved transfer courses.
Process academic forms and follow-up on processed forms to
ensure that the student's record accurately represents the
student's chosen major, minor, concentration, and catalog
year.
Interprets university and college policies and procedures.
May be required to work beyond normal office hours including
evening and/or on weekends.
Student Success & Retention: 20%
Advocate for student needs associated with their educational
and academic program. Clearly communicate accurate and timely
information to students and interpret institutional, general
education, and major requirements per the university catalog.
Exhibit strong, active listening skills. Help students develop a
realistic self-perception and successful transition into the
university and help them to establish realistic goals for future
endeavors.
Monitors academic progress and implements intervention
strategies for students who receive academic alerts or who need
assistance in maintaining or improving their academic
standing.
Direct students to resources, programs, and services on campus
when it is appropriate to do so. Help students integrate
information so that they may make well-informed academic decisions.
Work to establish a partnership with students that will guide them
efficiently through their academic program.
Monitor students advising requirements: Notify students of
academic and faculty advising requirements when certain conditions
have or have not been met. Maintain accurate and complete student
file documentation. Prepare for, present, and advise at first-year
student orientations.
Support retention efforts include using the Salesforce
CRM.
Maintain a professional and cordial liaison with
administrators, faculty, staff, students, and other involved
constituents concerning advisees and program.
Additional Duties:10%
Complies with all university policies, regulations, rules,
procedures, guidelines, and directives in timely manner and adhere
to confidentiality policies (FERPA).
May provide reports and data analysis of advising initiatives
and special populations.
Perform other duties as assigned.
Competencies, Education, Experience
Student-centered advising and commitment to student
success
Strong verbal and written communication skills
Ability to build collaborative, supportive relationships with
students and colleagues
Critical thinking and problem-solving skills
Knowledge of academic policies, degree requirements, and
curriculum structures
Proficiency with advising technologies and student information
systems
Cultural competence and commitment to supporting a diverse
student population
Strong organizational skills and attention to detail
Professional judgment, integrity, and adherence to FERPA
standards
Ability to empower students through guidance, advocacy, and
resource referral
Required Qualifications
Bachelor's degree from an accredited institution
1-3 years of experience in academic advising, student affairs,
higher education, counseling, or a related field
Strong interpersonal and communication skills
Demonstrated ability to work effectively with a diverse student
population
Ability to interpret and apply academic policies, degree
requirements, and institutional guidelines
Proficiency with student information systems, advising
software, and standard office applications (e.g., Microsoft
365)
Strong organizational skills, attention to detail, and the
ability to manage a high-volume caseload
Ability to maintain confidentiality and adhere to FERPA
regulations
Demonstrated problem-solving skills and the ability to make
sound, objective decisions
PreferredQualifications
Master's degree in Higher Education, Counseling, Student
Personnel, or a related field
2-5 years of progressive experience in academic advising or
student success roles
Experience working in a college or university setting,
particularly with developmental or intrusive advising models
Familiarity with degree audit systems, retention platforms, and
CRM tools (e.g., Banner, Slate, Navigate, Starfish, EAB)
Experience working with first-generation, transfer,
international, or academically at-risk students
Training or certification in academic coaching, student
development theory, or counseling techniques
Supplemental Information
Work Environment:
This position operates in a professional office environment
within a college or university setting.
The role involves frequent interaction with students, faculty,
and staff, requiring regular communication via email, phone, video
conferencing, and in-person meetings.
The employee routinely uses standard office equipment,
including computers, phones, photocopiers, and digital advising
platforms.
The role may require occasional work outside of standard
business hours during peak advising periods, such as registration
or orientation.
Physical Demands:
Prolonged periods of sitting at a desk and working on a
computer.
Occasional lifting of files, boxes, or office supplies (up to
15 pounds).
Manual dexterity required for keyboarding and document
handling.
Environmental Conditions:
This role is typically performed in a climate-controlled office
environment with moderate noise levels.
Occasional travel between campus buildings or to external
locations for meetings, orientations, or events may be
required.
The workplace environment is fast-paced during peak advising
cycles, requiring flexibility and the ability to manage increased
workloads.
Position Type/Expected Hours of Work:
This is a full-time position. Standard work hours are Monday
through Friday, 8:30 a.m. to 4:30 p.m. Longer hours may be required
to meet deadlines, as necessary.
Travel: Limited, local travel.
Other Duties
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time,
with or without notice.
*Important Note- St. John's is NOT an E-Verify
Employer
St. John's offers a competitive compensation program which is
commensurate with your qualifications, experience, and contingent
upon the departmental budget. St. John's University considers
factors such as (but not limited to) scope and responsibilities of
the position, candidate's work experience, education/training, key
skills, internal peer equity, as well as market and organizational
considerations when extending an offer.
We also offer an extremely comprehensive benefits program to meet
the diverse needs of our workforce. Along with exceptional benefits
such as medical, dental, life insurance, long term disability
insurance, tuition remission, generous 403(b) employer
contribution, employee assistance program, and liberal paid time
off policies, faculty and staff can also enjoy St. John's
performing arts, libraries, bookstores, dining facilities, campus
recreation and sporting events
Any offer of employment is subject to receipt by St. John's
University of satisfactory references, verification of employment
and education.
St. John's University is an Equal Opportunity Employer. All
qualified applicants will receive consideration without regard to
race, color, religion, sex, sexual orientation, gender identity,
national or ethnic origin, age, status as an individual with a
disability, protected veteran status, or any other characteristic
protected by law.
To apply, please visit https://www.schooljobs.com/careers/stjohns/jobs/5464772/academic-advisor
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