populations of students; provides recommendations and solutions to streamline advising processes that improve students’ academic experience and address their developmental needs.

• Monitor and evaluate each student’s academic progress throughout the academic year - including transfer credit, assist students with the resolution and understanding of degree audit, change of majors, graduation, and other related issues. Conduct degree clearance for graduating students. Maintain accurate record of advising meeting for student files; make recommendations to the Associate Dean regarding exceptions to academic regulations, academic warnings, probations, and dismissals.
  
  

• Participate in on-campus, off campus, and virtual recruitment and conversion events as assigned by supervisor, leadership team, and/or Dean. Create and deliver content as needed for new students. Assist new first year and transfer students with course selection and registration support. Represent unit on university committees, serve as a resource for faculty and other members of the university community. Identify and develop programs or initiatives that enhance the professional, intellectual, career, leadership, and personal development of undergraduate students. Other duties as assigned by supervisor, leadership team, and/or Dean.
  
  

• Championing Customer Needs​.
  
  
• ​Making Accurate Judgments and Decisions.​
  
  
• Supporting Coworkers​.
  
  
• Prioritizing and Organizing.​
  
  
• ​Displaying Creativity. ​
  
  
• ​Acquiring and Analyzing Information​.
  
  

• Full-time
  
  
• 35 hours per week.
  
  
• Standard business hours, Monday through Friday from 9:00am - 5:00pm.
  
  
• Occasional weekend or evening work may be required.
  
  
• This position is eligible for a hybrid work modality.
  
  

• $61,800.00 annually.
  
  

• Bachelor’s degree required.
  
  
• 1 - 3 years of professional experience, preferably in higher education and student support.
  
  

• Master’s degree in student development/affairs, higher education or counseling with exposure to academic advising or other transferable skills.
  
  
• 2 - 4 years of professional experience advising undergraduate students.
  
  

• Excellent attention to detail with ability to prioritize and multi-task in a dynamic and high-pressure environment.
  
  
• Demonstrated ability to work as part of team and develop productive working relationships with multiple constituencies (faculty, students, staff, alumni, parents).
  
  
• Outstanding oral, written, public speaking, and interpersonal skills.
  
  
• Understanding of the organizational and governance structure of a major university.
  
  
• Ability to provide high level customer service, tact, and diplomacy when interacting with students, faculty, staff, and peers.
  
  
• Ability to work independently with minimal supervision is required.
  
  
• Experience managing academic enterprise software applications such as Colleague, CRM Advise, YouCanBook.Me, SharePoint, Qualtrics preferred.
  
  

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  
  

• Hiring offers for this position are contingent on successful completion of a background check.
  
  
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  
  
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  
• American University is an E-Verify employer.
  
  

populations of students; provides recommendations and solutions to streamline advising processes that improve students’ academic experience and address their developmental needs.

• Monitor and evaluate each student’s academic progress throughout the academic year - including transfer credit, assist students with the resolution and understanding of degree audit, change of majors, graduation, and other related issues. Conduct degree clearance for graduating students. Maintain accurate record of advising meeting for student files; make recommendations to the Associate Dean regarding exceptions to academic regulations, academic warnings, probations, and dismissals.
  
  

• Participate in on-campus, off campus, and virtual recruitment and conversion events as assigned by supervisor, leadership team, and/or Dean. Create and deliver content as needed for new students. Assist new first year and transfer students with course selection and registration support. Represent unit on university committees, serve as a resource for faculty and other members of the university community. Identify and develop programs or initiatives that enhance the professional, intellectual, career, leadership, and personal development of undergraduate students. Other duties as assigned by supervisor, leadership team, and/or Dean.
  
  

• Championing Customer Needs​.
  
  
• ​Making Accurate Judgments and Decisions.​
  
  
• Supporting Coworkers​.
  
  
• Prioritizing and Organizing.​
  
  
• ​Displaying Creativity. ​
  
  
• ​Acquiring and Analyzing Information​.
  
  

• Full-time
  
  
• 35 hours per week.
  
  
• Standard business hours, Monday through Friday from 9:00am - 5:00pm.
  
  
• Occasional weekend or evening work may be required.
  
  
• This position is eligible for a hybrid work modality.
  
  

• $61,800.00 annually.
  
  

• Bachelor’s degree required.
  
  
• 1 - 3 years of professional experience, preferably in higher education and student support.
  
  

• Master’s degree in student development/affairs, higher education or counseling with exposure to academic advising or other transferable skills.
  
  
• 2 - 4 years of professional experience advising undergraduate students.
  
  

• Excellent attention to detail with ability to prioritize and multi-task in a dynamic and high-pressure environment.
  
  
• Demonstrated ability to work as part of team and develop productive working relationships with multiple constituencies (faculty, students, staff, alumni, parents).
  
  
• Outstanding oral, written, public speaking, and interpersonal skills.
  
  
• Understanding of the organizational and governance structure of a major university.
  
  
• Ability to provide high level customer service, tact, and diplomacy when interacting with students, faculty, staff, and peers.
  
  
• Ability to work independently with minimal supervision is required.
  
  
• Experience managing academic enterprise software applications such as Colleague, CRM Advise, YouCanBook.Me, SharePoint, Qualtrics preferred.
  
  

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  
  

• Hiring offers for this position are contingent on successful completion of a background check.
  
  
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
  
  
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  
  
• American University is an E-Verify employer.