Academic Advisor-AAOC

Salary $38,000

SUMMARY

The Academic Advisor for the Advising Center will work with new and current undergraduate and/or graduate students matriculating with the university. This position will work with students and faculty advisors to identify academic options, choose academic strategies, and generally achieve academic success. This position acts as a student resource for academic information and decision-making strategies, assisting students with advisement and enrollment and serving as a liaison for students to assist with questions regarding financial aid, billing, and any aspect of the educational experience at Southeastern. This position will work with other campus offices/departments including the Learning Center, Student Support Services, Career Management Center, Center for Instructional Design and Technology, and Library to assist with academic support activities. This position reports to the Director of University Advising.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Onboarding

• Communicates with prospective students regarding transfer evaluation, program acceptance, and graduation requirements.
• Creates an individualized degree plan for each student and assures plan is on file/in Colleague Self-Service.
• Identifies admissions and financial aid problems for new and current students and assists them with resolution of these problems.
• Ensures students understand how to navigate Colleague Self-Service and Canvas online classroom.
• For admitted students seeking to transfer credits, sends a copy of the student's transcript(s), course description(s), and prior course syllabus/syllabi to the program coordinator/director for review and/or approval. Informs the students of the decision and memorializes all communication.
• Ensures matriculated students receive information on program, steps in registration, and other support/student services.

Enrollment Services

• Provides advising services for new and current students including assistance with planning and registration.
• Memorializes all communication with students regarding enrollment, matriculation, and other enrollment-related activities.
• Evaluates all assigned students' progress toward degree completion each semester.
• Develop and maintain tracking system for student advisees. Develop intervention strategies accordingly.
• Collaborates with faculty to ensure degree plans and program guidelines/requirements materials are current.
• Provides/assists departments with degree clearance documentation.
• Each semester proactively communicates with all assigned students to support continued enrollment.

Concierge Services

• Provides timely response to students requesting support.
• Serves as a resource to students and an advocate in helping navigate University systems.
• Provides basic, front-line Colleague financial aid and business services support to students.
• Assists in reintegration steps for students to complete their degrees.
• Works with departments including Learning Center, SSS, CIDT, and Library as well as faculty to assist with development and implementation of academic support activities for students.

Reporting

• Maintains and updates student contact and registration records and student completion report to Director of University Advising, academic departments, and administration.
• Assists academic departments with expected enrollment reports.
• Provides activity and completion reports to academic departments and administration as requested.

Other

• Works with Registrar and external partners to identify non-completers and establish reintegration plan.
• Serves as department liaison for transfer evaluation and program acceptance.
• Supports other professional advisors as needed.
• Assists faculty with resolving course waitlist issues.
• Participates in divisional and departmental professional development training sessions.
• Adjusts office hours in non-traditional times (past 5:00pm or on weekends) as needed to meet student demand during peak enrollment times.
• Other duties as assigned by the Executive Director of University Advising.

ADDITIONAL PERFORMANCE RESPONSIBILITIES (FUNCTIONS, DUTIES)

1. Attendance and Dependability: The employee can be depended upon to report to the assigned duty station at the scheduled time. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
2. Communication and Contact: The employee communicates effectively and professionally both verbally and in writing with superiors, colleagues, and individuals inside and outside of the University.
3. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the University. The employee exhibits a professional manner in dealing with others and works to maintain constructive working environment.
4. Safety: Employee works safely, attends safety training offered/required, and follows appropriate safety rules and regulations. In relation to level of NIMs training completed, participates in incident management preparation, and performs incident duties as assigned.

MINIMUM EDUCATION, TRAINING, AND EXPERIENCE

REQUIRED: Bachelor's degree. Understanding of the needs of incoming students. Familiarity with non-traditional students and online learning. Knowledge of University services including financial aid, degree completion activities, and academic support programs. Excellent computer skills.

PREFERRED: 2-3 years' experience working with college age and/or adult students. Experience in academic support/retention programs and high degree of familiarity with SE support systems.