"Academic Data Lead (Hybrid) - Human Resources"

Position Summary

Provides specialized Human Capital Management (HCM), compensation, time/absence or academic information oversight and support and addresses complex to highly complex processes, policies and transactions within the University across multiple schools and departments, and divisions. In addition, this role provides internal/external operational training, as well as direction and oversight to the team responsible for data entry in order to ensure adherence and on-going updates to standard operating procedures and customer service level agreements. Serves as key point person to departments for payroll and other HCM support.

Job Description

Primary Duties & Responsibilities:

Customer Service

• Quickly and effectively responds to all departmental questions related to transactions as well as adhere to timeline driven standards.
• Serves as liaison for various departmental, divisional and school-wide customer communications and payroll regarding policies and procedures to assist, resolve problems and/or escalate issues in a timely manner.
• Provides support with answers to common and escalated questions on detailed and often complex employee and manager processes or policies to ensure timely follow-up and resolution to all questions and situations serving as subject matter expert.

Data Management

• Adheres to University and HR regulatory standards for data management and integrity and validate supporting documentation.
• Audits and/or approves data, which may include transactions such as promotions, transfers, equity adjustments, academic appointments and/or all monthly and/or biweekly payroll transactions to ensure consistency with University policies and deadlines.
• Monitors transactions to review for FLSA compliance and ensure adherence to salary range rates and starting salaries and time management, as needed.
• Collects transactional data, identifies trends and communicates reports of inquiry themes to the broader client base.
• Monitors, reviews and conducts analysis of established Service Level Agreements (SLAs) and communicates routinely with customers on adherence trends for all areas assigned under supervision.

Team Oversight

• Provides day-to-day leadership to the team executing the data entry/management within functional area the critical processing tasks in HR operations including:
• Facilitating just-in-time learning for team members.
• Conducting/documenting formal knowledge transfer using relevant approaches (1-on-1 discussions, summaries, job aids, FAQ’s, etc.)
• Monitoring duties of team members to balance workload.

Maintain Standards

• Identifies opportunities for improvement and follows up to ensure consistency and a high standard of customer service.
• Engages in continual improvement through on-going training.

Internal Collaborator

• Proactively communicate with Data Audit Lead on a routine basis regarding trends in data to work on streamlining efforts.
• Collaborate with internal University resources to develop best practices that facilitate data integrity, University compliance and quality assurance in a timely manner.

Support

• Provide back-up support and assistance to the team. Participate in business process testing and initiatives as appropriate for assigned area of support.
• Perform other duties as assigned.

Working Conditions:

Job location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table
• Repetitive wrist, hand or finger movement 
• Ability to move to on and off-campus locationsÂ

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Large, Complex Human Resources/Payroll Service Center Environment (4 Years)

Skills:

Labor and Employment Law, Labor Standards, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Payroll Taxes

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• HR Service Delivery team experience.Â
• Proficient in Human Resource system such as Workday, Oracle, SAP, etc.

Preferred Qualifications:

• Bachelor’s degree in Human Resource Management or related field.
• Effective understanding and knowledge of FLSA regulations and employment law understanding are important, along with the ability to apply applicable rules, regulations, policies, and procedures.

Preferred Qualifications

Education:

Bachelor's degree - Human Resources Management

Certifications/Professional Licenses:

Certified Professional (SHRM-CP) - Society for Human Resource Management, Professional in Human Resources (PHR) - HR Certification Institute (HRCI)

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Adaptability, Analytical Thinking, Critical Thinking, Customer Service, Deadline Management, Detail-Oriented, Fast-Paced Environments, Interpersonal Communication, Oral Communications, Organizational Savvy, Prioritization, Sound Judgment, Workday Software, Working Independently, Workload Management, Written Communication

Grade

G11-H

Salary Range

$27.21 - $43.56 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Scheduled Hours

40