"Academic Media Specialist"

The Academic Media Specialist is a key member of the IT&MS department who provides outstanding audiovisual services, operational support, training, and expertise on current and emerging academic technologies and platforms. Reporting to the Manager of Academic Technology, the Academic Media Specialist works directly with the Media Services and Video Production Supervisor and larger HDS IT & Media Services team to provide instructional technology and AV support to members of the HDS community.

Working with diverse technical and non-technical clients, the Academic Media Specialist approaches customer interactions with an empathetic and positive attitude. The ideal candidate will be motivated and a quick learner, have excellent interpersonal skills and a focus on detail, possess a sense of personal ownership over the work they carry out, and have a serious interest in academic technology, audio-visual services, and customer service.

Job Specific Responsibilities:

• Works closely with the Academic Technology team to project future needs, including offering suggestions on improved uses of technology to meet pedagogical needs.
• Designs and delivers hands-on technical training and workshops on the use of the HDS Learning Management System (Canvas) and related technology tools.
• Stays current on the latest online learning technology by attending conferences, engaging online communities, and researching new technology.
• Takes an active role in determining the technology standards and hardware recommendations in-person and online learning at HDS.
• Coordinates with HDS IT & Media Services, Academic Affairs, Student Services, and Student Life to arrange technological accommodations for remote student participants.
• Collaborates with faculty and other teaching staff on academic technology as it relates to their course and teaching style.
• Provides training and guidance to the graduate student Academic Technology Consultants (ATCs) in their outreach to and support of course instructors and teaching staff.
• Consults with teaching staff and critical administrative departments to understand unique technology needs and provide classroom and event pre-production AV services.
• Performs intermediate and advanced AV setups, strikes, audio and video editing, and high-profile event support, including videography and audio support.
• Provides audio-visual and academic technology support services for in-person, remote, and hybrid modes of instruction at HDS; provides AV support for HDS classes, events, and administrative meetings.
• Plays a key role in providing AV engineering expertise to support and troubleshoot during events. Leads livestreaming and live music technical support. Collaborates with event organizers on event technology/logistics and advises with appropriate AV needs.
• Monitors incoming service channels (phone, email) and ticketing system; responds to customer requests; maintains/updates documentation.
• Takes ownership of customer issues and is accountable for the solutions and customer experience delivered until the issue is resolved.
• Communicates with customers about the status of their open tickets and escalate problems as necessary.
• Other related duties as assigned.