Job Summary

Oversees and administers the comprehensive operations of a department or set of departments. Drives operational excellence, implements strategic initiatives, optimizes resources, and fosters cross-functional collaboration to achieve departmental and organizational objectives.

Job Description

• Provide strategic leadership and direction for the operations and function of the department(s), ensuring alignment with organizational goals, objectives, and performance metrics.
• Develop and execute departmental strategic plans and initiatives, collaborating with key stakeholders to drive operational excellence and continuous improvement.
• Oversee the departmental budget, including financial planning, forecasting, and monitoring of expenditures, ensuring optimal resource allocation and cost-effectiveness.
• Implement and refine operational policies, procedures, and workflows to streamline processes, enhance efficiency, and maintain compliance with regulatory requirements.
• Serve as a primary liaison between the department and other internal stakeholders, facilitating effective communication, collaboration, and coordination across teams.
• Conduct regular analysis and assessment of departmental performance, utilizing key performance indicators (KPIs) and metrics to identify areas for improvement and implement strategies for optimization.
• Collaborate with cross-functional teams and senior leadership to contribute to the development and execution of organizational initiatives, projects, and goals.

Curriculum and Academic Workflow

Assist in all curriculum experiences for undergraduate and graduate programs. Prepare, track, and route curriculum proposals and catalog updates. Support academic scheduling, course and program change processes, and the school’s academic council workflow. Maintain shared documentation so that processes are transparent and repeatable.

Advising Coordination and Student Success

Conduct regular check ins with the academic advisors in each department to support consistency, share best practices, and surface trends. Support the execution of the Holistic Advising Program and coordinate operational logistics for advising across the undergraduate and graduate student population.

Retention, Progression, and Graduation Data and Analytics

Build and maintain the school’s Retention, Progression, and Graduation data. Develop dashboards, reports, and early alert indicators that turn raw student data into clear, actionable insight for the Dean and Associate Deans.

General Operations

Serve as a reliable operational point of contact for academic affairs and student success. Organize forms, policies, and procedures. Prepare reports for school and university stakeholders, and support cross departmental coordination on behalf of the Office of the Dean.