"Academic Operations Coordinator"

Job Details

Academic Operations Coordinator

Job #: F00977

Location: Syracuse, NY

Pay Range: $19.23 - $24.50

Hours: Standard University business hours. 8:30am - 5:00pm (academic year), 8:00am - 4:30pm (summer). Hours may vary based on operational needs.

Job Type: Full-time

Job Description:

The Academic Operations Coordinator plays a crucial role in enhancing operational efficiency and providing support across all Whitman academic programs (undergraduate and graduate, residential and online). This position is responsible for collecting, organizing, and maintaining key information including census information, student success metrics, class demand, and recruitment outcomes.

The Academic Operations Coordinator will generate reports to assist academic leadership with decisions related to resources, program planning, student support, and recruitment. The coordinator will need strong Excel skills and there is a preference for this person in this role to learn other technologies (Salesforce, Tableau, etc.). This position will need close collaboration across a few offices, such as IT, at Whitman to ensure data is accurate for reporting.

This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.

Qualifications:

Education and Experience: Bachelor's degree required with preference to data science, math, analytics or significant relevant experience.

Skills and Knowledge: Strong knowledge of MS Office/Excel and an interest and a drive to learn and maintain proficiency with technology tools including, but not limited to Salesforce, Tableau, and AI. Excellent interpersonal and communication skills required. Demonstrated ability to work both independently and collaboratively in a fast-paced environment. Attention to detail, organization, and the ability to manage multiple competing priorities.

Responsibilities:

• Maintain census data (e.g., enrollment numbers across student levels) for all academic programs and identify trends, patterns, and insights that can inform decisions across a variety of academic metrics and needs.
• Translate data insights on student satisfaction, retention, and academic progression into actionable outreach strategies and reports for advising staff to address identified barriers.
• Coordinate with other offices as needed to provide more efficient and accurate insights.
• Track class demand to support efficient resource allocation and program planning including classroom space utilization and course planning for residential and online programs.
• Monitor the academic operations budget by compiling expenditures to ensure fiscal responsibility and alignment with program needs.
• Compile and report on key recruitment metrics (e.g., application volume, yield rates, conversion rates) to show the effectiveness of recruitment strategies.

About Syracuse University:

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline: 11/28/2025