Academic Operations Coordinator

The Academic Operations Coordinator is the administrative and customer service support within the Registrar's office. The position serves as a primary point of contact for students, faculty, and staff, assisting with academic records, registration, transcripts, and university policies while ensuring accurate and timely processing of student-related transactions

Essential Duties:

• Assist students, faculty, staff and others seeking assistance from the Registrar's Office. Triage multiple requests for service via email or telephone, facilitate process of students filling out and dropping off forms, answer general questions regarding transcripts, registration and academic deadlines. Develop an understanding of university academic policies and procedures.
• Monitor and maintain the general office email
• Manage student status updates (deferrals, cancelations and Academic Standards decisions)
• Manage National Student Clearinghouse enrollment verifications
• Provide administrative support to office processes including but not limited to; process course away, degree audit clearance, course withdrawals, commencement activities etc.
• Work with Commencement Office on creating commencement program
• Work with Associate Registrar to manage student readmit process
• Manage office supply inventory

Other duties:

• Assist during high demand time, registration, start of term and commencement

Education and Experience

• High School diploma required, associates or higher degree preferred
• At least 2 years' experience working in a busy, public facing office, college or university setting preferred