Essential Job Duties

The College of Design is seeking a collaborative, student-focused professional who is passionate about student success, community engagement, and academic support. This position plays a vital role in guiding students through their academic journey while fostering a supportive college experience. The ideal candidate will thrive in a dynamic environment, enjoy building relationships across campus, and bring strong organizational, communication, and advising skills to support both undergraduate and graduate student initiatives.

Academic Support & Policy Advising (30%)

Support and empower undergraduate and graduate students as they navigate their academic journey within the College of Design. This role provides proactive advising, policy guidance, and individualized support to help students overcome challenges, achieve academic success, and make informed decisions about their educational pathways.

Key responsibilities include:

Identify and support undergraduate design students experiencing academic challenges, including those on Academic Warning, Probation, or Suspension.
Advise students on strategies for academic success, goal setting, and pathways toward continued progress and retention.
Monitor and provide updates regarding students experiencing academic difficulties.
Interpret and communicate College and University academic policies, helping students understand how course selection and academic performance impact their degree progression.
Guide students through major transitions, including the Change of Degree Application (CODA) process, second majors within the College of Design, and transitions to majors outside the college.
Provide updates and guidance on graduate academic policies and procedures in collaboration with Directors of Graduate Programs (DGPs).
Assist in developing reports related to admissions, retention, graduation outcomes, and accreditation initiatives.

Community Engagement & Leadership (30%)

Help cultivate a welcoming, and vibrant student experience within the College of Design. This position plays a key role in fostering student engagement, strengthening community connections, and supporting initiatives that enhance student success and belonging.

Key responsibilities include:

Partner with student ambassadors, student organizations, and faculty advisors to strengthen the overall design student experience and foster a community environment.
Contribute to the development and enhancement of the College of Design student ambassador program.
Represent the college at select evening and weekend events, including Open House, Admissions Review Day, student organization meetings, and career workshops.
Serve on university and college committees to support departmental and institutional initiatives.
Coordinate and facilitate communication and activities across programs, ensuring smooth operations, effective scheduling, and timely completion of key deadlines.

Student Transition & Career Development (10%)

Support students' professional growth and transition into academic and career opportunities through collaborative programming, career engagement, and professional development initiatives.

Key responsibilities include:

Collaborate with the Director of Career and Academic Advising to expand internship opportunities and strengthen employer engagement and recruitment efforts.
Develop and coordinate graduate student orientation programs and student engagement events.
Partner with Career Services and The Graduate School to support professional development programming and career readiness initiatives.

Graduation & Administrative Coordination (30%)

Provide essential coordination and administrative support for graduation, admissions, and student records processes while ensuring a positive and seamless student experience.

Key responsibilities include:

Coordinate and support Fall and Spring commencement activities, including event logistics, program review, communications, and ceremony preparation.
Serve as the primary point of contact for students regarding graduation-related questions and activities.
Support graduate admissions processes to ensure a smooth onboarding experience for incoming students.
Review academic records to verify completion requirements for graduate certificates.
Perform additional duties and special projects as assigned by the Assistant Dean of Student and Academic Services.

Other Work/Responsibilities

Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education

Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications

Excellent interpersonal skills.
Excellent organizational skills and experience.
Excellent, demonstrable writing and communication skills.
Demonstrated aptitude and experience with short and long-term project management (research, project development, implementation, evaluation and results reporting).
Working knowledge of Google Drive, Microsoft Office, Adobe Creative Suite, MyPACK Portal

Preferred Qualifications

3+ years of higher education experience.

Required License or Certification

N/A

Essential Job Duties

Academic Support & Policy Advising (30%)

Key responsibilities include:

Identify and support undergraduate design students experiencing academic challenges, including those on Academic Warning, Probation, or Suspension.
Advise students on strategies for academic success, goal setting, and pathways toward continued progress and retention.
Monitor and provide updates regarding students experiencing academic difficulties.
Interpret and communicate College and University academic policies, helping students understand how course selection and academic performance impact their degree progression.
Guide students through major transitions, including the Change of Degree Application (CODA) process, second majors within the College of Design, and transitions to majors outside the college.
Provide updates and guidance on graduate academic policies and procedures in collaboration with Directors of Graduate Programs (DGPs).
Assist in developing reports related to admissions, retention, graduation outcomes, and accreditation initiatives.

Community Engagement & Leadership (30%)

Key responsibilities include:

Partner with student ambassadors, student organizations, and faculty advisors to strengthen the overall design student experience and foster a community environment.
Contribute to the development and enhancement of the College of Design student ambassador program.
Represent the college at select evening and weekend events, including Open House, Admissions Review Day, student organization meetings, and career workshops.
Serve on university and college committees to support departmental and institutional initiatives.
Coordinate and facilitate communication and activities across programs, ensuring smooth operations, effective scheduling, and timely completion of key deadlines.

Student Transition & Career Development (10%)

Support students' professional growth and transition into academic and career opportunities through collaborative programming, career engagement, and professional development initiatives.

Key responsibilities include:

Collaborate with the Director of Career and Academic Advising to expand internship opportunities and strengthen employer engagement and recruitment efforts.
Develop and coordinate graduate student orientation programs and student engagement events.
Partner with Career Services and The Graduate School to support professional development programming and career readiness initiatives.

Graduation & Administrative Coordination (30%)

Provide essential coordination and administrative support for graduation, admissions, and student records processes while ensuring a positive and seamless student experience.

Key responsibilities include:

Coordinate and support Fall and Spring commencement activities, including event logistics, program review, communications, and ceremony preparation.
Serve as the primary point of contact for students regarding graduation-related questions and activities.
Support graduate admissions processes to ensure a smooth onboarding experience for incoming students.
Review academic records to verify completion requirements for graduate certificates.
Perform additional duties and special projects as assigned by the Assistant Dean of Student and Academic Services.

Other Work/Responsibilities

Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education

Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications

Excellent interpersonal skills.
Excellent organizational skills and experience.
Excellent, demonstrable writing and communication skills.
Demonstrated aptitude and experience with short and long-term project management (research, project development, implementation, evaluation and results reporting).
Working knowledge of Google Drive, Microsoft Office, Adobe Creative Suite, MyPACK Portal

Preferred Qualifications

3+ years of higher education experience.

Required License or Certification

N/A

Academic Program and Assessment Specialist

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Raleigh, North Carolina