Academic Program Manager (HEA) - Deputy Director, ACE and Transfer Success

Employer: Queens College

Location: Flushing, New York (US)

Salary: Commensurate with experience

Date posted: Oct 13, 2025

Position Type: Administrative, Academic Affairs, Academic Administration

Employment Type: Full Time

Job Details

Academic Program Manager (HEA) - Deputy Director, ACE and Transfer Success

Job ID: 31044

CUNY’s Accelerated Study in Associate Programs (ASAP) and Accelerate, Complete, and Engage (ACE) are comprehensive college degree completion programs. CUNY ASAP|ACE provides comprehensive and personalized support and resources to students that help remove barriers to full-time study, support academic momentum, and build a connected community. Support and resources include personalized advisement, career counseling, tutoring, tuition gap scholarships, and additional financial assistance to cover the cost of textbooks.

The ACE Program at Queens College (ACE QC) is seeking a dynamic and experienced Deputy Director to lead key aspects of the program, including academic advising, student engagement, program management, and daily office operation. Reporting to the Senior Director for Transfer Success and Partnerships, this individual will play a vital role in advancing student success and supporting the program’s strategic goals. In addition to the duties outlined in the CUNY Title Overview, the Deputy Director will:

• Supervise, mentor, and develop a team of advisors and program staff focused on student retention, persistence, and degree completion.
• Oversee the accurate and timely entry and of student enrollment and engagement data.
• Regularly review advisor caseload reports to monitor progress toward success benchmarks and identify areas for additional support.
• Communicate updates on college advisement, enrollment procedures, and academic policies to staff and students.
• Lead the planning and execution of student onboarding, advising, and engagement initiatives.
• Assist the senior director with required data analysis, reporting, and overall program management.
• Collaborate with faculty, cross-divisional college units, and the CUNY Central Office on initiatives that promote student achievement.
• Support projects and partnerships aimed at enhancing transfer student success and strengthening collaborations with community college partners.
• Serve as the acting administrator in the senior director’s absence and represent the program in college and university meetings as assigned.
• Perform other duties as assigned by the campus’ program and academic leadership.

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Please note that the candidates must upload a cover letter describing related qualifications and experience, resume, and the name and contact information of three (3) professional references in any of the following formats: .doc, .docx, or .pdf format.

**Please use a simple name for the document that you uploaded, for example: JDoeResume. Documents with long names cannot be parsed by the application system.

Equal Employment Opportunity

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian-Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.