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Location: Raleigh, NC
Essential Job Duties:
In collaboration with the Institute Director and faculty, in this role you will oversee the day-to-day administration and delivery of academic programs for the Institute for Advanced Analytics (IAA). You will coordinate curriculum resources, instructional schedules, academic processes, student services, and program activities to support a high-quality graduate education experience.
Serving as a key liaison among IAA leadership, faculty, students, university offices, alumni, industry partners, and other stakeholders, the Academic Program Manager ensures academic operations are organized, responsive, and aligned with university policies and IAA goals. The role requires sound judgment, discretion, strong organization, independence, and the ability to manage multiple priorities in a fast-paced graduate education environment.
Duties include:
Academic Program Administration
- Coordinate the day-to-day administration of IAA academic programs, including academic calendars, course schedules, program milestones, and curriculum-related activities.
- Partner with IAA leadership and faculty on academic planning, program changes, continuous improvement, and special initiatives.
- Interpret and apply university academic policies and procedures and serve as a resource to faculty, staff, and students.
- Monitor academic requirements, processes, and deadlines to ensure accurate and timely completion.
- Maintain accurate academic records, databases, and program documentation.
- Compile and analyze enrollment, student progression, graduation, placement, engagement, and other program data to identify trends and opportunities for improvement.
- Prepare reports, presentations, and other materials to support program assessment, accreditation, institutional reporting, and strategic planning.
- Coordinate with Registration and Records, the Graduate School, Admissions, Career Development, Student Services, and other university partners to support academic operations and compliance.
- Coordinate orientation, academic milestones, graduation activities, and other student programs.
- Advise students on academic policies, program requirements, deadlines, and university resources; monitor progress and coordinate appropriate interventions or referrals when needed.
- Support student engagement, professional development, networking, and career-related programming.
- Manage student communications and maintain accurate program records.
- Support faculty in planning and delivering courses and academic activities, including teaching assignments, course materials, classroom needs, and instructional schedules.
- Coordinate academic logistics and serve as a liaison between IAA faculty and university administrative offices.
- Plan and coordinate orientation, Open House, recruitment, graduation, student presentation, alumni, and other academic program events.
- Develop and distribute timely communications for students, faculty, alumni, prospective students, and external partners.
- Maintain program websites, calendars, digital communications, and other informational resources, and coordinate marketing and promotional activities with IAA leadership and university partners.
Other Work/Responsibilities:
- Manage multiple projects and deadlines independently and provide timely follow-up to faculty, staff, students, and external partners.
- Represent the IAA professionally and provide a high level of customer service to internal and external constituents. Participate in IAA committees, university committees, and special projects as assigned.
- Participation in a wide range of recruiting activities.
Minimum Experience/Education:
- Require post-baccalaureate credentials or a bachelor's degree plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.
Required Qualifications:
- Project management and organizational skills.
- Ability to manage multiple complex priorities and deadlines with limited supervision.
- Excellent written and verbal communication skills.
- Interpersonal skills and ability to work effectively with faculty, staff, students, administrators, and external partners.
- Ability to exercise independent judgment, maintain confidentiality, and handle sensitive information appropriately.
- Ability to develop, implement, and improve administrative processes.
- Proficiency with Microsoft Office, Google Workspace, student information systems, databases, and other administrative technologies.
Preferred Qualifications:
- Master's degree in higher education administration, business administration, education, or a related field.
- Expertise supporting graduate-level academic programs.
- Proficiency working with faculty, graduate students, and external partners.
- Experience with academic scheduling, curriculum processes, student records, or graduate education administration.
- Knowledge of academic administration and graduate education processes.
- Familiarity working in a professional, technical, STEM, analytics, or data-focused academic environment.
Required License or Certification:
- N/A
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
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