Academic Program Manager

Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.; Some evenings and weekends may be required

Job Location: Raleigh, NC

Department: Institute for Advanced Analytics

About the Department

Established in 2007, NC State University's Institute for Advanced Analytics established itself as the leader in graduate analytics education, an emerging field that includes data management, mathematical and statistical methods for data modeling, and techniques for data visualization in support of enterprise-wide decision-making. The Institute's core mission is to prepare students for the challenging task of deriving insight from vast quantities of structured and unstructured data. Its flagship program is the Master of Science in Analytics (MSA), an innovative and immersive professional science master's degree of ten months duration. The program has recently doubled its student capacity and seeks talented faculty and staff committed to continuing the program's success in educational innovation and student outcomes.

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties:

In collaboration with the Institute Director and faculty, in this role you will oversee the day-to-day administration and delivery of academic programs for the Institute for Advanced Analytics (IAA). You will coordinate curriculum resources, instructional schedules, academic processes, student services, and program activities to support a high-quality graduate education experience.

Serving as a key liaison among IAA leadership, faculty, students, university offices, alumni, industry partners, and other stakeholders, the Academic Program Manager ensures academic operations are organized, responsive, and aligned with university policies and IAA goals. The role requires sound judgment, discretion, strong organization, independence, and the ability to manage multiple priorities in a fast-paced graduate education environment.

Duties include:

Academic Program Administration

• Coordinate the day-to-day administration of IAA academic programs, including academic calendars, course schedules, program milestones, and curriculum-related activities.
• Partner with IAA leadership and faculty on academic planning, program changes, continuous improvement, and special initiatives.
• Interpret and apply university academic policies and procedures and serve as a resource to faculty, staff, and students.
• Monitor academic requirements, processes, and deadlines to ensure accurate and timely completion.

Data, Assessment, and Reporting

• Maintain accurate academic records, databases, and program documentation.
• Compile and analyze enrollment, student progression, graduation, placement, engagement, and other program data to identify trends and opportunities for improvement.
• Prepare reports, presentations, and other materials to support program assessment, accreditation, institutional reporting, and strategic planning.
• Coordinate with Registration and Records, the Graduate School, Admissions, Career Development, Student Services, and other university partners to support academic operations and compliance.

Student Success and Services

• Coordinate orientation, academic milestones, graduation activities, and other student programs.
• Advise students on academic policies, program requirements, deadlines, and university resources; monitor progress and coordinate appropriate interventions or referrals when needed.
• Support student engagement, professional development, networking, and career-related programming.
• Manage student communications and maintain accurate program records.

Faculty and Instructional Support

• Support faculty in planning and delivering courses and academic activities, including teaching assignments, course materials, classroom needs, and instructional schedules.
• Coordinate academic logistics and serve as a liaison between IAA faculty and university administrative offices.

Program Events and Communications

• Plan and coordinate orientation, Open House, recruitment, graduation, student presentation, alumni, and other academic program events.
• Develop and distribute timely communications for students, faculty, alumni, prospective students, and external partners.
• Maintain program websites, calendars, digital communications, and other informational resources, and coordinate marketing and promotional activities with IAA leadership and university partners.

You will play an integral role in connecting people, processes, and resources to ensure the IAA's academic programs operate effectively and students are positioned for success. This is an opportunity to contribute to a nationally recognized graduate program while working closely with faculty, university partners, students, alumni, and industry to strengthen the overall academic experience.

Other Responsibilities:

• Manage multiple projects and deadlines independently and provide timely follow-up to faculty, staff, students, and external partners.
• Represent the IAA professionally and provide a high level of customer service to internal and external constituents. Participate in IAA committees, university committees, and special projects as assigned.
• Participation in a wide range of recruiting activities.

Minimum Education and Experience:

• Require post-baccalaureate credentials or a bachelor's degree plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.

Other Required Qualifications:

• Project management and organizational skills.
• Ability to manage multiple complex priorities and deadlines with limited supervision.
• Excellent written and verbal communication skills.
• Interpersonal skills and ability to work effectively with faculty, staff, students, administrators, and external partners.
• Ability to exercise independent judgment, maintain confidentiality, and handle sensitive information appropriately.
• Ability to develop, implement, and improve administrative processes.
• Proficiency with Microsoft Office, Google Workspace, student information systems, databases, and other administrative technologies.

Preferred Qualifications:

• Master's degree in higher education administration, business administration, education, or a related field.
• Expertise supporting graduate-level academic programs.
• Proficiency working with faculty, graduate students, and external partners.
• Experience with academic scheduling, curriculum processes, student records, or graduate education administration.
• Knowledge of academic administration and graduate education processes.
• Familiarity working in a professional, technical, STEM, analytics, or data-focused academic environment.

Required License(s) or Certification(s):

• N/A

Valid NC Driver's License required: No

Commercial Driver's License required: No

Job Open Date: 10/06/2026

Anticipated Close Date: Open Until Filled

Special Instructions to Applicants:

Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Number: 00102711

Position Type: EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.00

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event

Department ID: 020301 - Advanced Analytics

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Organization

NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

Our 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We're also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State's 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow's challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

Our Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed "the library of the future."

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

• No. 2 hot spot for tech jobs (Forbes, 2016)
• No. 3 best city for young professionals (Forbes, 2016)
• No. 4 best city for jobs (Glassdoor.com, 2017)
• No. 4 best place to live (U.S. News & World Report, 2016)
• Best big city in the Southeast (Time, 2016)
• Selected as a Google Fiber expansion city

With Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country's best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.