Academic Program Services Manager

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Job Title: Academic Program Services Manager
Department: Undergraduate Education | Military and Veterans Services

Program Manager for Major Lawrence Miller Military Community Advocate Service Scholarship Program in the Office of Military and Veterans Services.

Independently administers the Military Community Advocate (MCA) Service Scholarship Program, exercising professional judgment in the recruitment, selection, onboarding, and ongoing participation of 36+ MCA students. Interprets program policies and requirements, assesses participant eligibility and engagement, and makes recommendations to support program effectiveness in collaboration with colleges, campuses, and support offices across the university.

Conducts regular individual and group meetings with MCA participants throughout the academic year, independently assessing engagement, performance, and compliance with program expectations. Identifies concerns, evaluates participant needs, and determines appropriate interventions, referrals, or corrective actions to support student success and program outcomes.

Oversee and analyze program-related financial activities, including expenditures, reconciling funding, and evaluating scholarship allocation processes. Collaborates with the Student Financial Aid Office to ensure accurate application of scholarship awards in compliance with university guidelines and requirements.

Develops, coordinates, and evaluates training and resources for college and support office leads (faculty and staff at MCA host sites). Interprets program standards, provides consultation on implementation, and recommends process improvements to promote consistency and program effectiveness across campuses.

Provides strategic guidance and consultation to MCA participants as they design and implement programming and projects for military-connected students. Evaluates proposed activities for alignment with program goals, assesses outcomes and impact, and provides recommendations to enhance engagement and student support efforts.

Serves as a primary liaison among colleges, campuses, and central offices, independently analyzing operational and administrative issues, interpreting policies and procedures, and facilitating resolution of complex program matters. Coordinates cross-functional efforts and recommends solutions to improve communication, service delivery, and program operations.

Collaborates with development, alumni relations, and external stakeholders to support donor stewardship and engagement initiatives. Assesses opportunities for partnership enhancement, prepares program information and impact data, and contributes recommendations to strengthen program visibility.

Represents the program and Military and Veterans Services through outreach and engagement activities, exercising independent judgment in presenting program information, responding to inquiries, and identifying opportunities to advance program objectives and support military-connected students.

Maintains, analyzes, and interprets program records and confidential student data to monitor trends, assess program effectiveness, support reporting requirements, and inform recommendations for continuous improvement. Ensures compliance with university policies and applicable regulations while providing student-focused guidance and support related to program participation. Performs other duties as assigned.

This is a 60% FTE (24 hours per week) position. This is a 3-year TERM position.

This is a primarily in-person, customer-facing position located on our Columbus campus.

Additional Information:

MINIMUM REQUIRED QUALIFICATIONS
Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desirable. 4 years of relevant experience required. 4-8 years of relevant experience preferred.

Location: Student Academic Services (0160)
Position Type: Term (Fixed Term)
Scheduled Hours: 24
Shift: First Shift
***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***

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The university is an equal opportunity employer, including veterans and disability.

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About The Ohio State University

The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.

Ohio State is regularly honored as one of the nation’s top 20 public universities. With campuses and research centers throughout the state, the institution’s unrivaled depth and breadth advance innovation, health care and research within Ohio’s communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.

Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.

Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master’s, doctoral and professional degree programs and an estimated 12,000 course offerings.

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Explore our Extensive Benefits

Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.

• WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.
• RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.
• HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.
• TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.
• FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.
• WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.