"Academic Program Support Specialist (APSS)"

Job Description

POSITION SUMMARY

The Academic Program Support Specialist (APSS) serves CCAs Academic Success Division, providing excellent customer service with front desk and administrative support services to academic leadership, department chairs, faculty, instructors, staff, and students. The specialist possesses a general knowledge of higher education and administrative and project management knowledge and skills. This person has the ability to perform tasks autonomously, with keen attention to detail, and the ability to adapt to unexpected changes. The specialist interacts effectively with constituents and stakeholders, from diverse backgrounds, inside and outside the college in a variety of mediums (face-to-face, online, and over the phone). This person also provides liaison services to college-wide personnel through excellent communication and project management skills.

This position will be located at CCA's Centennial Campus

OVERVIEW OF CCA

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds

We actively promote a dynamic learning environment in which qualified individuals of differing perspectives and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. CCA enrolls 11,000 students annually, over 62% of whom are students of color, including nearly 32% Hispanic students, 65% of CCA students receive some type of financial aid, including 52% of whom receive Pell grants, and nearly two-thirds are first-generation college students.

More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.

DUTIES & RESPONSIBILITIES:

• Provide excellent customer service with front desk and administrative tasks.
• Perform administrative tasks requested by the direct supervisor (Academic Success Dean) or Department Chairs to support the effectiveness of academic programs and student success.
• Assist with selected course- and program-level assessment of student learning tasks (for example, collection, management, and storing of data).
• Review learning management system (LMS) course shells in accordance with department policies and Dean and Department Chair expectations.
• Manage medium and long-term projects; for example, research to support program growth and development.
• Attend program-related events both on and off-campus as required, including Advisory Committee meetings, representing the college in an engaging and professional manner.
• Plan and manage or support department events as needed.
• Create well-written and well-designed documents for distribution.
• Maintain documentation and digital records related to academic program effectiveness and development.
• Design and distribute public information on behalf of Deans, Department Chairs, and programs, in collaboration with the colleges Strategic Communications staff.
• Direct student concerns on behalf of the Dean and Department Chairs.
• Answer questions about departments and programs.
• Participate in professional development relevant to the position responsibilities.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Associate degree
• One (1) year experience in a work setting related to an academic department
• Excellent written and verbal communication skills
• Proven problem-solving and decision-making skills
• Extensive knowledge of Microsoft Word, Excel, Outlook, PowerPoint, Forms, Teams, SharePoint
• Demonstrated ability to handle multiple tasks and projects simultaneously

SUPPLEMENTAL INFORMATION

Salary Range: Anticipated starting salary is $51,732.85 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan, including generous leave, holiday, and education benefits. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave.

Deadline to Submit Application Material: An initial review of applications will begin on Friday, October 17th, 2025 and continue until the position is filled.

Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to HR@ccaurora.edu upon offer of employment. If you have questions regarding this position, please contact us at HR@ccaurora.edu.

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

Application Checklist

Complete Applications must include the following documents:

• A complete online application
• A cover letter that describes how your experience aligns with the minimum and preferred qualifications of this position
• A current resume uploaded as an attachment to your online application
• Candidates identified as finalists must provide three to five professional references, at least two of which must include a current direct supervisor and most recent supervisor. If you cannot provide two supervisor references, an opportunity will be afforded for discussion and consideration of alternative references with the CCA Human Resource Office. Please note, out of professional courtesy to you, we will not contact your listed references without first providing notice to you as a candidate prior to beginning the reference check-process.
• If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation is required as part of your application. Please submit this as an attachment to your application. Please note that you have the right to redact dates from your transcript during the application process. A full, unredacted copy will be required upon hire.
• For any questions or technical issues please contact HR@CCAurora.edu.