"Academic Program Support Specialist"

Job Summary

Plans and implements program initiatives for the assigned college, academic department, and/or academic unit. Participates in the generation of program resources, communication, design and development of operating goals, objectives, and protocols. Serves as primary point for program implementation and operational matters. Provides technical, professional and programmatic guidance, consultation, and support.

Responsibilities

• Develops, plans and coordinates the implementation and execution of programs, special projects, events and other initiatives designed to achieve the overall mission, goals, and objectives of the assigned program(s) and/or department(s)
• Oversees and administers all facets and activities related to day-to-day operations of the assigned program(s) and/or departments
• Serves as liaison with internal and external clients on all matters relating to program and/or department activities
• Provides, administers and/or coordinates the provision of technical guidance, consultation, related support to clientele within area of program focus
• Assists with forecast projections and budget for each fiscal year and evaluates progress towards financial goals and may be responsible for the program or department's purchasing card (PCard)
• Prepares and delivers presentations and collateral for program and/or department and events
• Coordinates and administers the collection, compilation, and analysis of program activity data, prepares comprehensive program reports and evaluation summaries
• May coordinate, administer and monitor social media presence and program outreach
• May supervise and/or lead assigned staff and/or students assistants

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in related field

Required Experience

One (1) year of work experience related to the position

Preferred Qualifications

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Previous experience with program development and coordination
Previous experience in higher education

Knowledge, Skills, & Abilities

ABILITIES

Able to make administrative and/or procedural decisions and judgments
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to devise, develop, collect and analyze statistical information and reports

KNOWLEDGE

Demonstrated professional knowledge and operational expertise within designated area of program focus

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette