Job Details
Position Number: 000423
Functional Title: Academic Records Specialist
Position Type: Staff
Position Eclass: EZ - EHRA Non - Exempt Permanent
University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y.…
Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit: In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.
Position Summary: Reporting to the Assistant Registrar, the Academic Records Specialist is responsible for degree clearance support; tracking of degree progress, certification of graduation for undergraduate students; and serves as a point of contact for the degree clearance area. This position communicates with students, advisors, and other faculty and staff to ensure that graduation applicants have met the requirements for their degrees. This position also assists students needing notarization of documents for the purpose of obtaining an apostille and serves as a backup for ordering diplomas. Additionally, this position will collaborate with the Degree Works team to process curriculum modifications and input foreign language placement test scores and waivers for students.
This position works collaboratively with Admissions and Transfer Articulation and is responsible for the daily management of the processes associated with Degree Works and graduation clearance for students. This position is responsible for maintaining current knowledge of academic courses, program requirements, and University Catalog policies at UNC Greensboro. The Academic Records Specialist works with others to implement institutional strategic initiatives and ensure compliance with statewide policies and initiatives. This position will work closely with faculty and academic affairs staff to develop proficiency in college academic requirements and to support strategic measures with the UNC System.
Minimum Qualifications:
- BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.
Preferred Qualifications:
- Experience in a registrar’s, admissions, or academic services environment.
- Experience using student information systems (Banner 9) and Degree Works.
- Strong commitment for innovation as demonstrated by an ability to be proactive, dynamic, forward-thinking, strategic and collaborative.
- Demonstrated critical thinking, analytical, and problem-solving skills.
- Strong verbal and written communication skills. Demonstrated ability to effectively communicate and foster collaboration with a wide variety of university clientele.
- Excellent attention to details.
- Excellent organizational, administrative and time management skills.
- Proficiency with Microsoft Suite (Word, Excel, Access, and PowerPoint)
Recruitment Range: $38,000- $47,805
Org #-Department: University Registrar's Office - 10204
Job Open Date: 08/06/2026
Open Until Filled: Yes
FTE: 1.000
Type of Appointment: Permanent
Number of Months per Year: 12
FLSA: Non-Exempt
Percentage Of Time: 30%
Key Responsibility: Degree Works Curriculum Modifications
Essential Tasks:
- Process substitutions/waivers associated with student curriculum modification forms. Resolve issues through collaboration with advising team. Ensure substitutions/waivers are processed in a timely manner.
- Run/reconcile unhooked exception reports.
- Run monthly curriculum modification count report.
- Compile annual Course Driven Program Revision (CDPR) report.
- Assist with facilitating training workshops and creating user documentation/videos.
- Document/maintain internal process documentation related to functional responsibilities.
- Establish/maintain communication with user community.
Percentage Of Time: 60%
Key Responsibility: Degree Clearance Support
Essential Tasks:
- Track degree progress and certify graduation for undergraduate students.
- Track and certify awarding of pre-baccalaureate certificates.
- Evaluate degree audit, assess missing requirements, and provide solutions to resolve outstanding issues.
- Respond to emails via the generic email account.
- Provide knowledgeable support through the degree clearance/pre-bacc awarding process to make expectations and requirements easily understandable.
- Navigate each individual student situation by applying a complex set of academic policies and procedures, while maintaining a seamless student experience.
- Provide expertise and support to students, faculty, and staff to resolve outstanding issues and make decisions around applying program rules in non-standard situations.
- Maintain current knowledge of Banner system technical releases and implications of releases on business processes and assist with Banner testing.
- Assist with training/mentoring new staff in the area.
- Assist with analyzing current business processes and existing policies and make recommendations to drive continuous improvement and maximize resources in the graduation clearance area.
- Assist with maintaining standard procedures/documentation for degree clearance
Percentage Of Time: 5%
Key Responsibility: Customer Service/Special Projects
Essential Tasks:
- Assist with special projects.
- Provide customer service via frontline support and respond to emails via generic “registrars” email account during peak peri.
Percentage Of Time: 5%
Key Responsibility: Other duties as assigned
Essential Tasks:
- Prepare, conduct, and represent the University Registrar’s Office at campus events (e.g., SOAR, Commencement).
- Other duties as assigned.
Organization
UNCG at a Glance
Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.
With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.
UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.
The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.
Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.
As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.
Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.
UNCG Schools and College of Arts & Sciences
The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22; College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.
Achievements & Accolades
UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.
Challenging Academic Programs
- U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.
- UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com
- The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.
Supportive Environment
- UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.
- UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.
- The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.
Engaged Community
- For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation.
- UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.
- For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.
Careers at UNCG
UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.
Company info
Website: https://spartantalent.uncg.edu/
Telephone: 336-334-5009
Location: 723 Kenilworth Street Greensboro NC 27402 US
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