Posting Details
Classification Information
Position/Classification Title
University Program Specialist
Classification Type
SHRA
Position required to work during periods of adverse weather or other emergencies:
N - Not Mandatory
Minimum Experience/Education
Bachelor’s degree and one year of experience related to the area of assignment; or and equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Preferred Years Experience, Skills, Training, Education
Three years of progressively responsible experience in higher education, student services, enrollment management, academic records, readmission, registration, or a related area is preferred.
Experience interpreting policies, reviewing academic records, coordinating student-facing programs, and working across University units to resolve student issues is preferred.
Experience with Ellucian Banner or comparable student information systems is preferred. Strong organizational, communication, analytical, problem-solving, and customer service skills are required.
Required License or Certification
Position Overview
Primary Purpose of Position
The Academic Reengagement & Programs Coordinator administers readmission, student reengagement, re-onboarding, and designated special programs within the Office of the Registrar. The position evaluates academic records, determines readmission and academic forgiveness eligibility, applies University policies and requirements, and coordinates student outreach and follow-up to support re-enrollment and academic progression.
The position works collaboratively with University partners to address barriers affecting students’ return and continued enrollment. The position also serves as trained backup for transfer articulation and transfer credit evaluation and provides cross-functional support for graduation services, academic records, and registration during peak processing periods, staff absences, and other operational needs.
Primary Function of Organizational Unit
The Office of the University Registrar reports directly to the Provost and Executive Vice Chancellor for Academic Affairs and serves as a central academic administrative unit supporting the University’s academic mission. The office maintains the integrity, accuracy, confidentiality, and security of academic records and administers key academic processes, including registration, curriculum and catalog implementation, course and classroom scheduling, degree audit, grading, academic calendar administration, and degree completion.
The office partners closely with Enrollment Management, academic colleges and departments, the Graduate College, Information Technology Services, and other University units to support academic progression, institutional compliance, and student success.
Work Hours
8:00 am – 5:00 pm, Monday – Friday; occasional evening and weekend work may be required.
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.
On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)
Key Responsibilities and Related Competencies
Required Competency
Program/Project Administration
Duties
- Readmission & Reengagement Administration: Administer readmission and student reengagement processes, including receipt and processing of applications, review of required documentation, monitoring of outstanding requirements, and coordination of follow-up to support timely re-enrollment.
- Re-onboarding & Special Program Coordination: Coordinate Registrar-related activities for designated special programs and re-onboarding initiatives, including participant tracking, timelines, required documentation, student outreach, and coordination with University partners.
- Program Monitoring & Accountability: Track application status, participation, processing timelines, and enrollment outcomes; maintain program records and reports; identify gaps, delays, or recurring issues; and recommend improvements to workflows, procedures, and service delivery.
- Cross-Functional Registrar Support: Maintain proficiency in transfer articulation, graduation services, academic records, and registration processes and provide knowledgeable support during peak processing periods, staff absences, and other operational needs.
- Recruitment & Retention Support: Participate in University recruitment, retention, and reengagement efforts, including outreach activities, information sessions, and other initiatives designed to support students’ return, enrollment, and continued academic progression.
Professional Knowledge
Duties
- Readmission & Academic Progression Knowledge: Apply comprehensive knowledge of readmission, re-enrollment, academic progression, and related University policies and procedures to evaluate student records, determine appropriate next steps, and resolve non-routine issues.
- Academic Forgiveness Administration: Interpret and apply academic forgiveness policy and eligibility requirements; determine student eligibility, process approved academic record adjustments, and ensure accurate documentation and application of policy.
- Academic Records & Enrollment Knowledge: Apply working knowledge of academic records, registration, change of major, transfer articulation, graduation, and related Registrar processes to support accurate processing, student progression, and cross-functional service delivery.
- Systems & Technology Proficiency: Utilize Banner, Slate, MyCertiphi, National Student Clearinghouse, Parchment, Degree Works, and related systems to research student information, process assigned transactions, maintain accurate records, and support program and operational activities.
- Policy, Procedure & Process Improvement: Maintain current knowledge of University policies, procedures, systems, and emerging practices affecting assigned program areas; identify recurring issues and recommend improvements to procedures, workflows, and service delivery.
Information Analysis and Decision Making
Duties
- Readmission Eligibility Review: Analyze academic records, enrollment history, supporting documentation, and applicable University requirements to determine readmission eligibility and identify additional information, review, or approvals needed.
- Academic Forgiveness Determination: Evaluate student records against established academic forgiveness criteria, determine eligibility within delegated authority, process appropriate record adjustments, and ensure decisions are accurately documented.
- Complex Case Resolution: Research and resolve non-routine readmission, enrollment, academic records, and program-related issues involving multiple policies, systems, or University offices; determine appropriate actions and escalate matters requiring exceptions or additional approval.
- Data Analysis & Reporting: Compile, review, and analyze readmission, reengagement, program participation, and enrollment data; identify trends, barriers, and recurring issues; and prepare reports to support operational decisions, student follow-up, and program improvement.
- Compliance & Risk Assessment: Review assigned processes and individual cases for consistency with University policies, procedures, and program requirements; identify potential compliance or data-integrity concerns and recommend corrective action when appropriate.
Consultation
Duties
- Student Consultation & Reengagement Support: Advise students regarding readmission, re-enrollment, academic forgiveness, re-onboarding, and related requirements; explain available options, outstanding actions, and next steps to support successful return and continued enrollment.
- Cross-Unit Consultation: Collaborate with the Office of Admissions, Office of Financial Aid and Scholarships, Treasurer’s Office, Extended Campus, Aggies at the Goal Line, academic departments, and other University partners to resolve student issues and coordinate services affecting re-enrollment and academic progression.
- Case Coordination & Referral: Assess student circumstances involving multiple offices, policies, or requirements; identify appropriate resources, coordinate referrals and follow-up, and facilitate resolution of issues within delegated authority.
- Policy & Process Guidance: Provide guidance to students, faculty, staff, and University partners regarding readmission, academic forgiveness, reengagement, and related Registrar processes; clarify the application of policies and procedures to individual circumstances.
- Collaborative Problem Resolution: Work across organizational boundaries to address recurring or complex student and program issues, share relevant information, identify practical solutions, and support consistent service delivery.
Communication and Marketing
Duties
- Student & Departmental Communication: Prepare and coordinate clear, timely correspondence to students, academic departments, and University partners regarding readmission, academic forgiveness, reengagement activities, program requirements, outstanding actions, and enrollment-related next steps.
- Reengagement Outreach: Develop and support outreach communications designed to reconnect students with the University, promote re-enrollment opportunities, and encourage completion of required actions for readmission and continued academic progression.
- Program Promotion & Recruitment Support: Participate in recruitment, retention, and reengagement initiatives by promoting assigned programs and services through information sessions, presentations, events, and targeted communications.
- Policy & Process Communication: Explain and interpret readmission, reengagement, academic forgiveness, and related Registrar policies and procedures for students, faculty, staff, and campus partners using clear and accessible language.
- Training & Informational Materials: Develop and maintain presentations, guides, FAQs, and other informational resources to support consistent communication of assigned programs, procedures, deadlines, and student requirements.
Working Title
Academic Reengagement & Programs Coordinator
Competency Level
Journey
Position Number
000330
Recruitment Range
$56,015 - $58,000
FLSA
Non-Exempt
Appointment Type
Permanent - Full-time
FTE
40 hours/week, 12 months
If Time Limited, Appointment Length
Organizational Division
University Registrar
Organizational Location
Provost/VC for Acad Aff
Organizational Unit
Assoc Registrar for Student Services & Operations
Posting Detail Information
Posting Number
SHRA3290
Open Date
10/29/2026
Close Date
11/04/2026
Special Instructions to Applicant
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more;
- Accrued Vacation and Sick Leave for Eligible Employees
- Community Service Leave
- Aetna – State Health Benefits of North Carolina
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 12 Paid Holidays
- Teachers and State Employees Retirement System ( TSERS )
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program ( EAP )
- Campus Recreation Center Discount
- University Bookstore Discount
- and more
This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link
https://jobs.ncat.edu/postings/42034
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Please indicate where you learned of this position:
- North Carolina A&T State University website
- University of North Carolina System website
- Chronicle of Higher Education
- InsideHigherEd.com
- Higher Education Recruitment Consortium (HERC)
- Indeed.com
- Other
- If you indicated you learned of this employment opportunity
from an “Other” source please advise where you learned of the
position:
(Open Ended Question)
Required Documents
- Resume
- Cover Letter
- Certificate of Release or Discharge from Active Duty (DD-214)
- Bachelor's Degree - Copy of transcripts
- Master's Degree - Copy of transcripts
- Other Degree - Copy of transcripts
