Academic Services Officer I/II

success in a global society. Essential functions (job duties): Job Purpose: The Colonel Gregory Gadson Office of Military and Veterans Academic Excellence (Gadson OMVAE), in partnership with the University Advising Center (UAC), seeks an Academic Services Officer I/II to join its dedicated team of professionals providing high-quality, student-centered, and culturally responsive support. This position will be primarily housed within Gadson OMVAE and will provide supplemental academic advising, outreach, transition support, and student-success programming for Wayne State University’s veteran and military-connected student population. The successful candidate will also support the daily operations of the Student Veterans Resource Center and serve as a liaison between military-connected students, academic departments, and other University offices. In addition, the position will serve as a member of the UAC’s Pre-Med and Health Science Center (PMHSC), providing academic advising and programming to students pursuing pre-nursing, pre-medical, pre-dental, and pre-physician assistant pathways. The Academic Services Officer I/II will report to the Senior Director of University Advising and will work closely with Gadson OMVAE leadership regarding the position’s military-connected student support responsibilities. Essential Functions: · Support the academic onboarding of Wayne State University’s veteran and military-connected student population. · Provide initial and ongoing supplemental academic advising, outreach, transition support, and student-success programming for veterans and military-connected dependents. · Create a welcoming environment that promotes belonging, engagement, persistence, and academic success. · Coordinate the veteran holistic admissions review process, including application review, consultation, admitted-student tracking, monitoring, and outreach. · Develop and distribute communications, alerts, and programming related to student success, enrollment, scholarships, military-connected benefits, and campus opportunities in coordination with the Gadson OMVAE benefits-certification team. · Build collaborative relationships and serve as a point-of-contact liaison to academic departments and other University offices regarding individual and collective military-connected student needs and concerns. · Support the daily operations, programming, and student engagement activities of the Student Veterans Resource Center. · Assist military-connected students with navigating University policies, academic requirements, and campus resources. · Help students balance academic responsibilities with employment, family, military service, and other life commitments. · Coordinate Primary School Letter documentation for students seeking approval to complete coursework at another institution. · Provide advising and support to students preparing for nursing, medical, dental, and physician assistant programs within the WSU Pre-Med and Health Science Center · Assist students with prerequisite course planning, co-curricular development, patient-care experience requirements, testing, assessments, and the application process for professional programs. · Assist students exploring alternative academic and career pathways, including career changers and students reconsidering their intended professional program. · Participate in WSU Open Houses, admission yield events, orientation programs, and other outreach initiatives supporting Gadson OMVAE and PMHSC priorities. · Support the University Advising Center with New Student Orientation, including early outreach, course scheduling assistance, and advising presentations. · Make appropriate referrals to academic, financial, personal, career, and other student-support offices. · Maintain accurate and detailed advising records in the STARS student advising platform. · Participate in regular advisor training and professional development focused on building and maintaining advising competencies. · Perform other related duties as assigned. Unique duties: Qualifications: Minimum Qualifications: · Bachelor’s degree required for Academic Services Officer I. · Master’s degree in counseling, higher education leadership, student affairs, student personnel services, or a related field required for Academic Services Officer II. · Minimum of two years of professional experience in higher education, academic advising, student services, or a related area. · Excellent interpersonal, oral, and written communication skills. · Demonstrated ability to collaborate effectively across academic and administrative units. · Experience working with diverse student populations. · Ability to manage multiple priorities effectively and meet established deadlines. · Experience advocating for student needs, goals, and concerns in support of student persistence, achievement, and success. · Strong commitment to promoting educational access and achievement. · Demonstrated decision-making, organizational, and time-management skills, with strong attention to detail. · Ability to work occasional evening and weekend hours. · Excellent computer skills and the ability to adapt to new software programs, student-information systems, and online resources. Preferred Qualifications: · Experience working with veterans, service members, military-connected dependents, or other nontraditional student populations. · Experience providing academic advising or student-success support in a college or university setting. · Experience with pre-health, pre-nursing, or professional-school advising. · Experience reviewing admission applications or supporting admission and enrollment outreach. · Experience using student-information, advising, case-management, or customer-relationship-management systems. · Knowledge of University policies, student-support services, and referral processes. Preferred qualifications: School/College/Division: Generic Division Primary department: H9244 Employment type: Regular Employee Job type: Full Time Job category: Staff/Administrative Funding/salary information: Compensation type: Annual Salary Hourly rate: Salary minimum: Salary hire maximum: Working conditions: Wayne State University is a premier, public, urban research university located in the heart of Detroit, where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity, and inclusion creates exceptional educational opportunities that prepare students for success in a diverse, global society. WSU encourages applications from women, people of color, and other underrepresented groups. WSU is an affirmative action/equal opportunity employer. Job openings: Number of openings: 1 Reposted position: No Reposted reason: None (New Requisition) Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.