Academic Services Specialist

Job Description

The University of Maryland (UMB) School of Dentistry (SOD) has an opportunity available for an Academic Services Specialist. This position is in the department of Oral & Maxillofacial Surgery primarily coordinating the residency and fellowship programs.

The Academic Services Specialist is responsible for the full administrative coordination of one or more academic Doctoral or Graduate programs. This position is responsible for coordinating, organizing, and maintaining the operational and administrative functions of the department, and to serve as a resource for students, faculty, and staff by coordinating academic activities, programs, and extracurricular seminars.

Primary Duties:

• Coordinate full administrative and operational activities of an academic program, with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies and procedures.
• Develop, compile, and write program coursework communications and promotional literature for distribution, such as newsletters, brochures, or flyers. Ensure materials are accurate and accessible.
• Organizes clinical or internship site assignments. Arrange clinical or internship supervision at clinical or internship site by assignment of faculty or preceptor. Ensure evaluation process is in place and each student receives.
• Reconcile departmental budgets and oversee payment of all departmental expenses including payment of student workers, guest artists, guest speakers, departmental and office supplies, etc.
• Prepare periodic reports, financial statements and records on academic program activities, progress, status, or other special reports for management or outside agencies.
• Communicates and responds to student questions and concerns; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion.
• Coordinates administrative processes involved in supporting academic programs which typically include recruitment, selection, admission, registration, orientation, and progression of students, residents, or participants.
• Confer with and advise staff, students, and others to provide technical advice, problem solving assistance, answers to questions, and provide policy interpretation. Refer issues to appropriate department person when unable to respond.
• Serve as a liaison between students, residents, or faculty and department staff regarding payroll, benefits, reimbursements, and other administrative matters. Assists with travel, housing, and visa requirements.
• Provides administrative support to the assigned department, school or program with recruitment, selection, admission, registration, and orientation. Determines customer service strategy and provides follow-up with occupants in designated areas.
• Enhance student experience by arranging extracurricular seminars, study sessions, or workshops.
• Performs other duties as assigned.

Qualifications

Education: Bachelor's degree

Experience: Two (2) years of administration of a program, preferably in higher education or healthcare setting.

Other: Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.