Organizes and prepares case files for review, adjudication, or
hearing panels;
Ensures procedural fairness and consistency throughout the
review process;
Coordinates and facilitates adjudication processes in
accordance with university policies and established
procedures;
Schedules hearings, prepares case materials, and communicates
logistics to participants;
Serves as a procedural advisor during hearings, ensuring
adherence to standards and timelines;
Documents case outcomes, sanctions, and follows up on
requirements in the case management system;
Communicates decisions to students, faculty, and relevant
offices with clarity and professionalism;
Manages a caseload requiring independent judgment,
prioritization, and timely resolution;
Tracks case progress, deadlines, and conducts required
follow-up actions to ensure accuracy and completeness;
Supports the implementation of educational or developmental
sanctions and ensures proper documentation; and
Identifies and resolves procedural issues, escalating complex
matters when appropriate.
Office Administration
- Serves as the Database Administrator for case management
software, managing upgrades, issues, and feature requests in
collaboration with the vendor;
- Responds to and ensures compliance with Freedom of Information
Act (FOIA) requests;
- Maintains and manages the online shared drive, purging files
according to retention requirements;
- Provides administrative support for the Academic Standards
Office, including front desk coverage and scheduling;
- Assists with daily office operations to ensure efficient
service delivery;
- Serves as the primary purchaser for the office and reconciles
monthly financial transactions; and
- Supports the creation and revision of office communications and
marketing materials.
Student and Faculty Support
- Serves as a resource for inquiries related to academic
integrity and academic standards;
- Explains policies, procedures, and rights/responsibilities
clearly and professionally;
- Manages sensitive and sometimes difficult conversations with
students, families, and faculty;
- Provides referrals to campus resources when additional support
is needed; and
- Builds and maintains effective working relationships with
academic departments and campus partner.
Policy and Process Support
- Supports the implementation and communication of academic
integrity and academic standards procedures;
- Assists in reviewing and updating office documents, forms, and
communication materials;
- Identifies opportunities to improve workflow efficiency and
documentation clarity;
- Contributes to the development of educational and informational
materials for students, faculty, and staff; and
- Provides input on procedural enhancements based on case trends
and operational needs.
Required Qualifications:
- Bachelor’s degree in related field or equivalent combination of
education and experience;
- Prior experience with case adjudication and administrative
support;
- Knowledge of how to problem-solve;
- Organizational skills, including attention to detail;
- Ability to multitask and complete projects on time and meet
deadlines;
- Ability to efficiently utilize databases and software
applications (e.g., Microsoft Office);
- Ability to communicate effectively in both written and verbal
forms and actively listen to concerns;
- Ability to communicate and interact clearly, professionally and
appropriately with individuals at all levels;
- Ability to handle sensitive information professionally and in
compliance with FERPA confidentiality regulations;
- Ability to provide effective customer service to a diverse
range of individuals and stakeholders;
- Ability to effectively manage multiple projects and requests
from various stakeholders;
- Ability to adhere to policies and procedures and provide
exceptional administrative and programmatic support; and
- Demonstrated technical proficiency and ability to learn and use
databases proficiently in support of office operations.
Preferred Qualifications:
- Master’s degree in related field or equivalent combination of
education and experience;
- Experience with Conduct Management databases;
- Experience with budget reconciliations;
- Experience working with various stakeholders including faculty,
staff, students, and families;
- Prior experience in Higher Education Administration;
- Familiarity with case management and university software
systems (e.g., Ellucian Banner, eVA procurement system, travel
request system, Bank of America Works, etc.); and
- Ability to schedule and conduct hearings with students and
render case decisions in alignment with policy.
Instructions to Applicants:
For full consideration, applicants must apply for
Academic
Standards Case Manager at
https://jobs.gmu.edu/. Complete and submit the online
application to include three professional references with contact
information, and provide a
cover letter and resume for
review.
Posting Open Date: August 5, 2026
For Full Consideration, Apply by: August 25, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research
university committed to creating a more just, free, and prosperous
world. With 40,000 enrolled students, George Mason is the largest
and most diverse public research university in Virginia, offering
degree programs at the master's, doctoral, and professional level,
along with certificates and credentials.
George Mason fosters an All Together Different environment for
students, faculty, and staff, driven by our core beliefs. We
believe in inclusivity over exclusivity; we believe in advancing
our mission by being willing to take risks, not avoiding them; and
we believe our best work is possible when we apply our diversity of
origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action
employer, committed to promoting inclusion and equity in its
community. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability or
veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at
http://police.gmu.edu/annual-security-report/
