Job Description Summary

The Academic Success Peer Coaching Training Program at Santa Fe College aims to recruit, train, support, and retain qualified personnel to work in concert with faculty and student support staff to create a holistic academic experience. The program's ongoing training focuses on creating a culture that encourages continuous improvement for students, coaches, and other staff members.

Job Description

Responsibilities and Duties Include:

• Under general supervision, provides coaching to students.
• Participates in on-going training and evaluation cycle, as assigned.
• Serves as a peer mentor and academic role model for students
• Supports students in areas of time management, habit formation, organization, stress management, prioritization, and study skills
• Makes appropriate referrals to other campus resources
• Assists students with goal setting and developing academic goals
• Partners with students to develop and improve academic skills
• Participates in student outreach initiatives and events
• Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

Reports to: Learning Commons Coordinator

QUALIFICATIONS

Required:

Must be a currently enrolled Santa Fe College student, in good academic and behavioral standing, and taking six (6) or more credit hours.

Additional Requirements:

Endorsement of a tutor trainer and/or supervisor, SF Cumulative GPA of a C or higher, and must have completed a minimum of one semester. A criminal background check will be conducted.

General Knowledge, Skills and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.