Academic Support Specialist (# 377077)

Admissions/Orientation Coordination (30%) Take initiative to innovatively lead collaborative development and implementation of administrative systems for department wide admissions and orientation activities Support planning and delivery of informational and orientation events for the department Respond in timely way to questions and advise potential applicants on admission requirements and process Work closely with the Graduate Admissions Office to keep up to date on procedures each year and maintain information listed in Slate Independently oversee and manage admissions process, including: tracking and reporting for all programs using Slate through the entirety of the admissions process; tracking and guiding applicants through multiple application stages, communicating with faculty and leading their review process, ensuring timely review of applicants and timely reporting within Slate, independently troubleshooting issues, communicating with relevant parties regarding needed materials through each stage of the process Support planning and scheduling of interviews or on-campus visits for recruitment of identified applicants Triage transfer curriculum evaluation to the proper reviewer Department Course Scheduling (30%) Take initiative to innovatively lead collaborative development and implementation of administrative systems for department wide course scheduling and instructional planning activities Use PeopleSoft, CCS, ASTRA, and UM Analytics scheduling-related electronic systems for all courses responsible for within department Develop and lead a system for gathering information from program area coordinators to organize and enter department course information (e.g., instructor, meeting pattern) by University deadlines Maintain a system for course scheduling by providing timely information and training for scheduling partners (Program Area Coordinators, directors, etc.) about departmental course scheduling practices and procedures Use electronic systems (e.g., Faculty Center, TwoStop, UM Analytics) to proof against scheduling database each term and reconcile discrepancies; alert Program Area Coordinators and departmental partners about issues and missing information Regularly monitor course enrollments and communicate with scheduling partners to inform adjusting course settings and/or schedule as necessary Coordinate with the Office of Classroom Management to schedule classrooms as needed for all departmental courses, ensuring priority deadlines are met Work with instructors to request course cancellations. For cancelled courses, update One Stop and scheduling database Academic Support (30%) Take initiative to innovatively lead collaborative development and implementation of administrative systems for department wide programmatic and academic support activities Verify & approve non-degree registrations Assist students with non-degree registration processes Track waitlists and provide registration permission to students Track final exam schedules Maintain an understanding of registration policies and procedures and update faculty, instructors, and students as needed about standards and changes (e.g., late enrollment, withdrawal, independent study) Assist with textbook ordering and course packet submission Oversee the dissemination and collection of Student Rating of Teaching (SRT) forms at the end of each term Support collection and filing of course syllabi every semester according to department and University requirements Respond in timely ways to student inquiries about courses, registration, and grades; inquiries may require sharing of information and troubleshooting Serve as point person for student-related issues in PeopleSoft (permission numbers, prerequisites, non-degree enrollment, etc.) Track semester grade submission including all reminders and tracking to ensure compliance Provide administrative support to program area coordinators as needed; maintain program web pages, coordinate special events, programmatic and administrative planning Develop and lead a system for working with program area coordinators to conduct annual student reviews, including gathering information from students, sharing with advisors, and compiling information to be distributed back to students Develop and lead a system for working with program area coordinators to support organizing and/or communication related to students' program milestones Assist students and faculty with scheduling and administering written preliminary exams according to program requirements Department Administrative and Operations Support (10%) Process copy requests for Paradigm Assist with coordinating marketing and promotional efforts as well as website updates with CEHD Communications and Marketing Collaboratively oversee the administrative office and public spaces. Maintain a welcoming and inclusive environment for all students, staff, faculty, and department guests Assist guests, answer phones, monitor email, sort and distribute mail, receive deliveries, and perform routine office tasks when needed Coordinate with the Department Administrator to help manage internal communications systems such as continuous updating of email listservs, directories, and websites related to personnel changes Provide support with calendar management, meeting preparation, events (Fall and Spring Assemblies, Block Party, Commencement, etc.), conference room and space reservations Serve as an additional resource or back up for other staff during times of high work volume, vacations, or other leaves Support special projects and assignments as requested Help maintain effective organization and documentation of office processes and procedures Other duties as assigned Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program. Monday - Friday, 8:00 am - 4:30 pm. Overtime and consecutive Sunday work are not conditions of employment. Qualifications Required Qualifications: High school diploma/GED and four years of related office and customer service experience. Training or education may be substituted for some experience. Proficiency in Microsoft Office Suite and Google Applications. Experience composing professional correspondence and business communications. Demonstrated attention to detail, proofreading skills, and ability to prioritize multiple tasks. Preferred Qualifications: Experience working in higher education or the public sector. Experience working independently and collaboratively in a team environment. Experience coordinating events. Experience using PeopleSoft, 25Live, or Slate. Experience using Adobe Creative Cloud. About the Department The Department of Educational Psychology provides training in the in the cognitive, emotional, and social learning processes that underlie education and human development across the lifespan, including: the psychological foundations of education, quantitative methods in education, the practice and science of counseling psychology, school psychology, and special education. Faculty and students provide leadership and consultation to the state, nation, and international community. The department's scholarship and teaching enhance professional practice in schools and universities, community mental health agencies, business and industrial organizations, early childhood programs, and government agencies. https://edpsych.umn.edu The College of Education and Human Development (CEHD), the University's third largest college, contributes to a just and sustainable future through engagement with the local and global communities to enhance human learning and development at all stages of life. We know diversity is necessary to do our best work and foster our humanity. That's why the CEHD community is collectively dedicated to cultivating an inclusive and equitable environment, embracing and celebrating all identities of our students, staff, and faculty. These values are also a moral imperative requiring continuous proactive measures and a firm stance against prejudice, discrimination, and systemic injustice. Pay and Benefits Pay Range : $24.81-$29.53/hour; depending on education/qualifications/experience Time Appointment: 100% Appointment Position Type : Civil-Service & Non-Faculty Labor Represented Staff Please visit the Office of Human Resources website for more information regarding benefit eligibility. The University offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Required application materials: resume and cover letter. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail jobcentr@umn.edu . Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About University of Minnesota The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.