22 paid vacation days per year, in addition to sick leave and 11 paid holidays.

Reduced tuition opportunities covering 75% - 100% of eligible tuition.

Quality health care benefits, including a wellness program with the opportunity to earn lower health care rates.

Free disability insurance.

Responsibilities:

• Administer and configure enterprise SaaS solutions.
• Analyze and evaluate learning tool applications based on user requirements, business needs, and security imperatives.
• Analyze and address Tier 3 application support requests, including a rotating on-call status.
• Identify or isolate the root causes of problems and identify potential solutions.
• Evaluate issue patterns and make recommendations for future improvements.
• Manage multiple simultaneous small projects from concept to completion. Communicate with sponsors and stakeholders to ensure desired outcomes are achieved and expectations are effectively managed. Elicit and document business requirements, create functional designs, and generate related process flows.
• Develop test conditions based on business requirements. Execute functional and system tests.
• Learn new applications, technologies, and skills independently through hands-on experimentation. Proactively identify opportunities to improve processes and services.
• Collaborate with teammates in Academic Technology and colleagues across stakeholder organizations to continuously improve the services provided by the team to the University community.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Qualifications

Required Qualifications: (Please document on resume)

• Bachelor's degree and two years of relevant experience, or a master's degree.
• Experience administering a software application essential to business requirements.
• Experience eliciting and documenting user and business requirements using techniques appropriate to the audience and environment.
• Experience actively participating in or leading cross-functional teams to resolve complex challenges or launch new services.

Preferred Qualifications:

• Experience administering a learning or content management system, academic integrity platform, or similar enterprise software application in use in higher education.
• Knowledge of software development practices and SQL proficiency.
• Experience with FeedbackFruits, VoiceThread, Turnitin, or similar applications.
• Familiarity with SAFe Agile practices.
• Demonstrated ability to manage relationships with a large and diverse group of influential stakeholders and to identify strategic needs.
• Demonstrated ability to independently manage multiple work assignments. Ability to create work breakdown structure, establish timelines, and achieve desired outcomes.
• Demonstrated ability to build and manage relationships with external vendors.

Pay and Benefits

Pay Range: $76,000-$85,000 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Required application materials:

• Resume

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.

22 paid vacation days per year, in addition to sick leave and 11 paid holidays.

Reduced tuition opportunities covering 75% - 100% of eligible tuition.

Quality health care benefits, including a wellness program with the opportunity to earn lower health care rates.

Free disability insurance.

Responsibilities:

• Administer and configure enterprise SaaS solutions.
• Analyze and evaluate learning tool applications based on user requirements, business needs, and security imperatives.
• Analyze and address Tier 3 application support requests, including a rotating on-call status.
• Identify or isolate the root causes of problems and identify potential solutions.
• Evaluate issue patterns and make recommendations for future improvements.
• Manage multiple simultaneous small projects from concept to completion. Communicate with sponsors and stakeholders to ensure desired outcomes are achieved and expectations are effectively managed. Elicit and document business requirements, create functional designs, and generate related process flows.
• Develop test conditions based on business requirements. Execute functional and system tests.
• Learn new applications, technologies, and skills independently through hands-on experimentation. Proactively identify opportunities to improve processes and services.
• Collaborate with teammates in Academic Technology and colleagues across stakeholder organizations to continuously improve the services provided by the team to the University community.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Qualifications

Required Qualifications: (Please document on resume)

• Bachelor's degree and two years of relevant experience, or a master's degree.
• Experience administering a software application essential to business requirements.
• Experience eliciting and documenting user and business requirements using techniques appropriate to the audience and environment.
• Experience actively participating in or leading cross-functional teams to resolve complex challenges or launch new services.

Preferred Qualifications:

• Experience administering a learning or content management system, academic integrity platform, or similar enterprise software application in use in higher education.
• Knowledge of software development practices and SQL proficiency.
• Experience with FeedbackFruits, VoiceThread, Turnitin, or similar applications.
• Familiarity with SAFe Agile practices.
• Demonstrated ability to manage relationships with a large and diverse group of influential stakeholders and to identify strategic needs.
• Demonstrated ability to independently manage multiple work assignments. Ability to create work breakdown structure, establish timelines, and achieve desired outcomes.
• Demonstrated ability to build and manage relationships with external vendors.

Pay and Benefits

Pay Range: $76,000-$85,000 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Required application materials:

• Resume

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.