Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met.

Consults with faculty to implement system enhancements and modifications.

Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure.

Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes.

Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications.

Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages.

Designs and implements preventative maintenance processes and procedures.

Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning. Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met.

Advises and consults with faculty to recommend best practices in classroom and instructional technologies.

Assists in training student staff to provide agreed-upon and monitored service levels.

Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured.

Prepares, organizes and deploys hardware upgrades and replacements.

Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students.

Partners with vendors and departments on technology design.

Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree and two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience.

PREFERRED QUALIFICATIONS:

• Lead classroom and lab technology refreshes, system upgrades, and equipment installations.
• Bachelor's degree in Instructional Design, Graphic Design, Interactive Media, AV Technology, or a related field
• Hands-on experience supporting enterprise AV systems.
• Exceptional ability to listen to non-technical faculty requests and translate them into actionable, precise engineering specifications for external vendors-and vice versa.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.

Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met.

Consults with faculty to implement system enhancements and modifications.

Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure.

Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes.

Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications.

Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages.

Designs and implements preventative maintenance processes and procedures.

Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning. Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met.

Advises and consults with faculty to recommend best practices in classroom and instructional technologies.

Assists in training student staff to provide agreed-upon and monitored service levels.

Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured.

Prepares, organizes and deploys hardware upgrades and replacements.

Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students.

Partners with vendors and departments on technology design.

Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree and two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience.

PREFERRED QUALIFICATIONS:

• Lead classroom and lab technology refreshes, system upgrades, and equipment installations.
• Bachelor's degree in Instructional Design, Graphic Design, Interactive Media, AV Technology, or a related field
• Hands-on experience supporting enterprise AV systems.
• Exceptional ability to listen to non-technical faculty requests and translate them into actionable, precise engineering specifications for external vendors-and vice versa.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.