Academic Technology Specialist

Ensures curriculum and instruction to faculty is aligned with the delivery modality utilized (face-to-face, hybrid, or online).

Provides follow-up coaching and instructional feedback to faculty that is designed to improve student engagement, success, and learning.

Plans, develops, and delivers faculty training workshops on academic technologies as needed and requested.

Analyzes institutional needs related to instructional delivery, student engagement, and accessibility to identify future professional development opportunities for faculty, utilizing metrics such as interactions with faculty, solicited feedback, and data tracking.

Identifies and reviews cases where there may be a deficit in course design, delivery, or instruction to assess deficiencies and provide recommendations for improvement; refers cases to supervisor, as appropriate.

Collaborates with supervisor and peers in areas of instructional design, video production, and course assessment to make recommendations, provide solutions, and serve as a subject matter expert.

Stays abreast of new and emerging technologies and maintains knowledge of current practices and trends.

Creates and manages training courses, LMS user accounts, and user enrollments; disseminates technology related information as appropriate.

Provides technical assistance on LMS and applicable software systems to faculty, staff, and students.

Collects and analyzes applicable data to prepare reports as it relates to academic technologies and areas of responsibility and develops and participates in assessments.

Networks with internal and external constituents locally, statewide, and nationally to develop and implement best practices and acquire common fixes for technology issues.

May be assigned duties related to website maintenance, database coordination, and other appropriate and applicable tasks.

Keeps a record of operating procedures and may share position specific knowledge, including use of collegewide ERP and related system processes, by providing guidance on standard operations and established departmental procedures as needed.

Provides service to the college through participation in events, committees, and other college activities.

Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.

Provides service excellence through courteous, informed, accessible, and professional engagement.

Performs other duties as assigned.

Reports to: eLearning Director

QUALIFICATIONS

Required: A bachelor’s degree in an appropriate field with two (2) years of relevant experience working with learning management systems and/or other software systems, or a combination of education and/or experience equal to six (6) years.
Additional Requirements: A criminal background check will be conducted.
Preferred: A master’s degree, PhD, or equivalent in an appropriate field, as well as higher education experience teaching online and using engaging technologies.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Detail Oriented - Proven accuracy and attention to detail.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Results Orientation – proven ability to set and exceed established targets.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Team Orientation & Interpersonal — highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

Application Process: All applicants must submit a completed online SF employment application, an up-to-date resume, letter of intent, and unofficial college transcripts to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.