Job Details

Position Title: Academic Technology Support Specialist

Job Category: Academic Staff

Employment Type: Regular

Job Profile: User Support Specialist III

Job Duties:

The Academic Technology Support Specialist works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing various technology-based learning tools. Other key elements of this position include assisting faculty, staff and students with maintenance and support for classroom and media technologies, distance/online education, digital signage, and instructional applications.

Key Job Responsibilities:

Miscellaneous duties

Research and remain current with teaching and learning technologies including video/web conferencing technologies.
Create, document, and resolve Help Desk tickets.
Provide cross training and professional development to other IT staff as needed.
Engage in ongoing professional development related to position responsibilities.
Other duties as assigned.

Classroom technology support

Installation, integration, and securing of presentation/collaboration technology in campus learning spaces.
Install, configure repair, maintenance, and support campus technology classrooms.

Video/Web Conferencing Support

Support self-service for recording and streaming of UWL classes.
Consult with UWL faculty and staff to determine needs, clarify alternatives, and make recommendations with design of web conferencing and streaming services.

Required Qualifications:

Associate’s degree in a Technology related field or equivalent field related experience.
At least 2 years of experience in information technology/educational media.

Preferred Qualifications:

Bachelor’s degree in technology related field of study.
4 years’ experience in Information technology/educational media.

The review of applications starts on Friday, June 19, 2026. Applications received on or before June 19th are prioritized and review will continue until the position(s) is/are filled.