Access Management Systems Support Technician I

Access Management Systems Support Technician I

Company: Liberty University

Job Location: Lynchburg, 24502

Category: Network/System Administrator

Type: Full-Time

Job Number: R0010408

The Access Control System Support Technician is responsible for providing excellent customer service as well as the proper processing of University-wide approved key requests and badge requests. All the while, ensuring that only the approved individuals possess the valid credentials for access and that neither the key/core nor the card access systems integrity have been compromised in any manner whatsoever. Maintaining both the key/core and card access systems integrity is absolutely vital and a major part of this position. Working independently and able to exercise good judgment and discretion is essential to this job.

Essential Functions and Responsibilities

• Directly supports the Access Control Supervisor.
• Customer service: Receive and process phone calls and emails. Able to effectively communicate with walk-in customers.
• Works closely with Liberty University Card Services Department, regarding badge requests in order to retrieve employee status and card information.
• Completes approved key requests per department process.
• Works closely with Liberty University Card Services Department, regarding badge requests in order to retrieve employee status and card information.
• Adequately communicates with field technicians from all departments regarding work orders and projects.
• Works closely with the Locksmiths to ensure that all keys have been recorded correctly via the current keying system.
• Distribute keys and provide the proper documentation of key transactions.
• Familiar with standard concepts, practices and procedures within the Access Control field.
• Possess strong knowledge of the Access Control System software.
• Ability to work a flexible schedule when needed- some nights and weekends.
• Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks.
• Performs other duties as assigned.

Qualifications, Credentials, and Competencies

High school diploma or GED. Minimum of 1+ years of related experience required, or an equivalent combination of education and experience. Prior access control programming experience preferred but not required. Certifications obtained while employed by Liberty University at the expense of the employer will be reimbursed back to the University upon voluntary termination (resignation) for the first 12 months after acquiring it. Must be detailed oriented, possess strong organizational skills and well-developed communications skills.

Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly lift 50+ pounds. Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required.

Time Type
Full time

Location
Lynchburg - In Office

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