Access Services Manager

Job Details

Department: University Libraries

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: $49,200.00 based on experience

Work Schedule: Monday - Friday, 8-5, weekends and evenings as required

Export Compliance Requirement: No export control requirement.

Job Story

We are looking for an experienced, team oriented, customer service driven individual to make sure our library service operations run smoothly. The ideal candidate will need to maintain consistent policies, efficient processes, and engaged staff. The Access Services Manager leads day to day operations, solves complex challenges, and ensures high quality service delivery so that our students, faculty, and the university community can reliably access the resources and support they need.

This role exists to bring structure, accountability, and continuous improvement to library services by overseeing staff, managing budgets, analyzing performance data, and refining processes. By balancing strategic priorities with operational execution, the Access Services Manager ensures services are compliant, responsive, and aligned with the evolving needs of the university community.

Job Summary

Manages the day-to-day operational activities of one or more functional library service areas, including satellite locations. Coordinates staff services, modifies processes and procedures, and performs employee hiring and evaluations. May assist in strategic planning of service strategies and priorities.

Essential Functions

Develops, recommends and administers policies, procedures and processes in support of University library's service operations. Manages most complex issues. Analyzes data to determine achievement with assigned goals and compliance with rules and regulations. Assists with developing library service strategies and priorities. Projects budgetary needs and monitors expenditures. Leads the collection, analysis, documentation and coordination of library service expenses. Oversees the supervision of staff including work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution. Evaluates performance and recommends staff changes. Motivates employees to achieve peak productivity and performance objectives.

Job Duties

• Manage the public service functions of the Library's Circulation Unit (circulation, equipment loans, reserves, stacks, and facilities).
• Hire, train, schedule, supervise, and assess fulltime staff (currently 5 people).
• Manage the schedule of the building and the approximately 60 function and student spaces within the building.
• Oversee the maintenance of the facility.
• Prepare and administer the budgets of the unit.
• Develop, interpret, and apply policies, best practices, and procedures for the Unit.
• Attend department and unit meetings, training sessions, and special events.
• Maintain data on unit activities and prepare routine reports.
• Identify and report on recommendations for continuous improvement of the unit's efficiency and effectiveness.
• Participate in Unit and Departmental projects.
• Other duties as assigned.

Required Education and Experience

• Bachelor's degree in related field
• Three (3) years of experience in library or related field, with one (1) year of experience in a supervisory role. Every 15 hours of graduate college coursework beyond a bachelor's degree can be substituted for one (1) year of experience.

Knowledge, Skills and Abilities

• Ability to cultivate and sustain relationships with diverse populations.
• Strong customer service orientation.
• Ability to organize and prioritize work and oversee multiple ongoing projects simultaneously.
• Excellent attention to detail; ability to maintain high level of quality.
• Demonstrated excellent oral and written communication skills in English; strong interpersonal skills.
• Ability to learn new skills, technology, and computer applications quickly.
• Ability to adapt to new practice and theory.
• Demonstrated experience working well independently and in teams with varied user communities.
• Demonstrated experience with project management.
• Working knowledge of Microsoft Office.

Physical Requirements

Ability to communicate with others and accurately exchange information. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to remain in a stationary position. Ability to move or traverse across campus, within buildings and offices, and/or across external environments. Ability to move, transport, and/or deliver items, supplies, or equipment.