Access/Senior Access Representative- Patient Access Center- FT Day Shift

Position Summary

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Required Qualifications

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12 months experience working in a call center in a healthcare setting
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated experience using a computer, including data entry and retrieval
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications

• Knowledge of University and medical center organizations, policies, procedures and forms
• Demonstrated experience working with a patient registration software system
• Bilingual skills in English and Spanish and/or Vietnamese