Account Assistant 4

no insurance response and claim edits for Yale Medicine. Employee will function as a liaison in the day to day follow-up of denied, no response claims and claim edits to obtain maximum reimbursement for services rendered by Yale Medicine and other related practices. Follow up of denied and no insurance response for Yale Medicine and its related specialties and practices. Oversees maintenance of account files ensuring accuracy and completeness. Review payment history. Review, work and resolve problem and delinquent accounts with supervisor and collection agency. Recommend and implement changes to system and operation procedures. Compose form letters and correspondence used in account receivable activities. Researches individual accounts. Follow up of denials according to the rejection code posted in Epic and follow process guidelines established by the Central Business Office management team. Process and review carrier denials for adherence to specific payer Explanation of Benefits. Work collaboratively with YM staff to ensure maximum reimbursement. Directly communicate with third party insurance carriers, patients, and other listed payers in order to investigate payment/reimbursement delays for billed charges, for both primary and secondary claims. Respond to requests from insurance carriers, Yale Medicine clinical departments and/or patients for supporting documentation necessary in order to obtain maximum reimbursement. Work closely with other centralized and non centralized units within the Business Office to resolve outstanding claim/billing/payer issues or requests. Identify and report carrier/specialty issues that will assist in claim processing and resolution. Responsible for documentation and follow up of claims worked through payment, rejection or claim edits. Strong knowledge of insurance carrier and specialty related issues. Review and validate charge review and claim edits as assigned to ensure correct coding, billing guidelines and in compliance with Yale Medicine guidelines. Special projects as assigned by Yale Medicine staff and management and all other job related duties. Remote within CT. Candidate must live in CT. Required Skills and Abilities 1. Healthcare Revenue Cycle Knowledge: Understanding of healthcare revenue cycle operations, insurance billing, claims processing, eligibility, reimbursement, and denial management. Knowledge and working experience with CPT, ICD10, HCPC, modifiers, National Correct Coding Initiative (NCCI) edits and Medically Unlikely Edit’s (MUE’s). 2. Denial and Claim Resolution: Ability to research, analyze, resolve, and/or appropriately escalate insurance denials, claim rejections, timely filing issues, coverage discrepancies, and other claim-related problems. 3. Billing System and Workflow Proficiency: Ability to navigate billing systems, workqueues, patient accounts, claim details, payer information, and related revenue cycle workflows. Highly energetic and motivated with the ability to work under pressure and handle and maintain a high volume of accounts. 4. Analytical and Problem-Solving Skills: Ability to analyze claim and denial information, identify the cause of issues, determine appropriate resolution, and apply knowledge of payer requirements and billing guidelines. 5. Communication and Organization: Strong written and verbal communication skills with the ability to manage multiple priorities, meet productivity expectations, work independently, and collaborate effectively with internal departments, liaisons, and insurance payers. Preferred Skills and Abilities 1. Complex Denial and Appeal Experience: Experience managing complex or high-dollar denials, appeals, payer disputes, and identifying recurring denial trends and root causes. 2. Revenue Cycle Technology Experience: Experience with Waystar or other clearinghouse and payer portal systems, claim edits, electronic claims, eligibility tools, and other revenue cycle applications. 3. Process Improvement: Demonstrated ability to identify workflow issues, recommend process improvements, reduce recurring denials, and improve clean claim performance. 4. Professional Certification or Coursework: CPC, CPB, or other relevant healthcare billing, coding, or revenue cycle certification or coursework. 5. Reporting and Data Analysis: Experience using Microsoft Excel or other reporting and data analysis tools to monitor claim activity, identify trends, and support revenue cycle performance. Principal Responsibilities 1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff. 2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity. Required Education and Experience Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education. Job Posting Date 10/13/2026 Job Category Administrative Support Bargaining Unit L34 Compensation Grade Labor Grade D Compensation Grade Profile Hourly Range $31.83 Time Type Full time Duration Type Staff Work Model Remote Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.