Overview
Under the direction of the Manager of Patient Services, this position will support the Patient Services Call Center and answer high volume incoming calls to the Patient Services Department, research/resolve patient accounts using EPIC, receiving, and crediting telephone payments and responding timely and accurately to inquiries from patients, providers, insurers, and other members of the public, as well as performing other administrative functions, as necessary.
Required Skills and Abilities
- Demonstrated ability using computerized database systems and Microsoft Office Suite (especially Word and Excel). Ability to learn and adapt to new software applications.
- Working knowledge of the medical insurance processing/verification process.
- Proficiency in providing superior customer service, including the ability to manage heavy telephone communication with patients, providers, insurance carriers, etc. in a professional, courteous and tactful manner. Ability to manage challenging/complicated situations professionally.
- Strong written and verbal communication skills. Collaborative, flexible and ability to work with changing priorities and workflows. Ability to multi-task, problem-solve and prioritize. Good attention to detail.
- Demonstrated record of excellent attendance, punctuality, and time management. Professional demeanor and attire. Some familiarity with medical coding.
Preferred Skills and Abilities
- Ability to speak Spanish preferred.
- Knowledge of EPIC system.
- Working knowledge of medical insurance.
- Previous experience working in a high-volume call center preferred.
- Knowledge of CPT4, ICD9-CM/ICD10-CM and HCPC coding systems preferred.
Principal Responsibilities
- Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff.
- Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories.
- Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts.
- Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities.
- Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity.
Required Education and Experience
Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.
Find Your Best Opportunity
Tell them AcademicJobs.com sent you!