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Overview
Reporting to the Accounts Payable Quality Assurance Manager, provide administrative, financial and customer service support to the Yale community. Review processed invoices for errors, and adherence to policy in Workday and maintain Sales Force queues for Quality Assurance Unit. Communicate and resolve transaction processing issues, with department administration, central units and suppliers. Respond to telephone and email inquiries from faculty, staff, and supplier community. Ability to detect, and document trends for root cause analysis and training purposes. Ensure that current standards are met for transaction turnaround times and quality. Work effectively with colleagues by practicing punctuality, problem solving, and honest communication as well as meeting all standards of confidentiality.
Required Skills and Abilities
- Demonstrated proficiency with Accounts Payables and/or Accounting.
- Intermediate Word, Excel and Outlook skills. Proven ability with transaction/ERP processing in systems such as Workday, Oracle, SAP or similar.
- Demonstrated ability to maintain a high level of accuracy in preparing and entering financial transactions, strong organizational skills, multi-tasking skills, and excellent attendance.
- Proven customer service skills and professional demeanor. Ability to critically assess customer inquiries and provide appropriate information or resolution using judgment and available resources.
- Analytical and problem solving skills, decision making skills, effective verbal and listening communications skills, and attention to detail.
Preferred Skills and Abilities
Experience with Workday. Experience with Salesforce.
Principal Responsibilities
1. Analyzes and reconciles financial statements. Prepares standardized and specialized financial reports. Researches, identifies, and corrects errors through accounting transfers. 2. Serves as a source of information to staff, faculty, students and external contacts on financial policies and procedures and departmental activity. Establishes and maintains financial records and files ensuring accuracy and completeness. Monitors and may approve account expenditures. 3. May oversee and instruct support staff. May requisition supplies and equipment. May record and post data. Performs clerical functions incidental to financial activities.
Required Education and Experience
Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.
Job Posting Date
09/14/2026
Job Category
Administrative Support
Bargaining Unit
L34
Compensation Grade
Labor Grade C
Hourly Range
$28.43
Time Type
Full time
Duration Type
Staff Fixed Duration (Fixed Term)
Work Model
Hybrid
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.