"Accounts Payable Help Desk"

About the role:

The Accounts Payable (P2P) Team is responsible for payments to suppliers, staff, non-staff and students. The purpose of the role is to assume responsibility for the Accounts Payable Help Desk, managing a mailbox of queries to ensure that all enquiries and disputes relating to payments to staff, students, supplier invoices and supplier statements are resolved in a timely and accurate manner.

The role will also require you provide assistance with transactional processes across the team to support with seasonal demands in workload.

You will also be expected to respond to queries which may inadvertently arrive within Accounts Payable and redirect to other parts of the university as appropriate.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About you:

Essential criteria

1. GCSE Mathematics and English Language, at least Grade C/ level four (or equivalent)
2. Experience running BACS payment runs
3. Knowledge of the P2P end to end cycle including AP Processes
4. General accounting knowledge and at least 12 months experience working in a similar Accounts Payable role, dealing with high volumes of inbound enquiries
5. Excellent Customer service skills and a service approach in your professional work
6. Ability to communicate effectively and professionally in the written word, in person and on the telephone
7. Excellent IT skills, including intermediate+ use of Excel, SharePoint, Microsoft Teams and other Microsoft Office Programmes
8. Experience of working with supplier statement reconciliation
9. Ability to work independently to meet tight deadlines
10. Strong data entry skills; speed and accuracy

Desirable criteria

1. Experience of working in higher education or a similar environment
2. AAT Qualified
3. Experience using IT ticketing systems
4. Experience with automated invoice reading tools (e.g., OCR, AI-based invoice capture)
5. Experience using UNIT4 ERP

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Interviews are due to be held on 23rd and 24th October 2025.

Grade and Salary: £30,929 - £33,903 per annum, including London Weighting Allowance.

Job ID: 126825

Close Date: 12-Oct-2025

Contact Person: Nimalan Sivasothy

Contact Details: Nimalan.sivasothy@kcl.ac.uk