Accounts Receivable and Billing Manager

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Job Description:

CityU is seeking an Accounts Receivable and Billing Manager to lead the University's accounts receivable and billing operations. This role oversees processes related to student accounts, billing, collections, reconciliation, financial aid and tuition benefits accounting, and receivables for international sites, strategic partnerships, and corporate accounts.

The Accounts Receivable and Billing Manager supervises Accounts Receivable staff and Student Assistants while working closely with departments across the University to resolve complex account issues, strengthen financial processes, and support accurate and timely revenue collection. This is a hands-on role that combines team leadership, financial operations, systems management, and cross-functional collaboration.

Essential Duties and Responsibilities

• Oversee the maintenance, reconciliation, and adjustment of student financial information to ensure accurate student accounts.
• Review and manage financial holds and past-due student accounts, including collection activities and coordination with collection agencies.
• Collaborate with Admissions, the Registrar's Office, Student Financial Services, and other departments to research and resolve student account issues.
• Oversee staff tuition benefit and student financial aid accounting processes.
• Manage billing and payment processes for international sites, strategic partners, and corporate accounts.
• Prepare and maintain accounts receivable reports, reconciliations, and other financial records.
• Maintain core configuration of the Student Financials module and coordinate testing for system updates and changes.
• Review year-end student tax forms for accuracy and oversee the timely preparation, distribution, and filing of required tax forms.
• Develop, maintain, and document departmental policies, procedures, and processes.
• Supervise Accounts Receivable Accountants and Student Assistants, including hiring, training, work assignment, performance management, and employee development.
• Work collaboratively with colleagues across the University to identify process improvements and resolve complex billing and account issues.
• Participate in cross-training and other activities that promote understanding of cross-functional policies and procedures.

Requirements:

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's degree in accounting, finance, business, or a related field, plus at least three years of related experience.
• Three additional years of applicable experience may substitute for the degree requirement.
• Experience with financial, ERP, student information, or other business systems.
• Experience with collections, payment processing, account reconciliation, and institutional billing.
• Strong analytical, organizational, and problem-solving skills, with demonstrated attention to detail and accuracy.
• Ability to research discrepancies, resolve complex account issues, and exercise sound judgment.
• Strong written and verbal communication skills and the ability to collaborate effectively across departments.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to handle confidential financial and student information appropriately

Preferred Qualifications

• Experience working in a higher education environment, particularly in student accounts, student financial services, or a related function.
• Experience supervising, training, or leading staff.
• Experience supporting financial aid accounting or tuition benefit processes.
• Experience working with international, corporate, or other external partner accounts.
• Experience with system configuration, testing, implementation, or process improvement.

Additional Information:

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is frequently required to sit, talk, hear, and perform repetitive motions of the hands or wrists.
• The employee is occasionally required to stand, walk, grasp or handle, stoop or bend, and reach.

Working Conditions:

The working conditions described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This is a hybrid position. One to two days a week working onsite is required.

Salary information:

$81,000 - 85,000/year DOE

Benefits information:

We offer a comprehensive benefits package including paid holidays and paid time off; medical, dental, and vision insurance; health savings accounts (HSA/FSA); voluntary insurance; retirement benefits with employer matching; tuition benefits and other workplace perks such as flexible work schedules, anniversary programs and employee recognition programs, etc.

Application Instructions:

City University of Seattle accepts applications through this online process only. For consideration, please submit a complete application packet. A complete application includes the following:

• Completed Electronic Application Form
• Resume
• Cover Letter

Once you have created a profile, please remember to record your password. Responses will be sent to your Interview Exchange account if you use the 'Help Desk' feature. A hiring manager will contact candidates with qualifications and experience most aligned with current needs. Once the position is filled, you will see a status update in your account profile.

If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email employment@cityu.edu.

City University of Seattle is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities, and members of visible minorities.