Description

Mid Michigan College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction.

This position is responsible for all cash received by the College, maintaining accurate accounts receivable files, and executing effective billing and collection processes. Serving as a supportive and knowledgeable guide, the specialist delivers positive, friendly, and professional customer service to students, their parents, and third-party organizations to assist them in successfully managing their financial accounts.

Examples of Duties

1. Help create a welcoming, student-centered environment by providing friendly and helpful service. Use your knowledge of college systems, financial processes, and institutional values to clearly answer student questions and resolve issues efficiently.
2. Serves as the institution's primary lead in ensuring all incoming cash, checks, and electronic payments are accurately processed, reconciled, and deposited.
3. Oversees the College's cashiering functions, including conducting final audits and balancing of deposits submitted by Student Service Specialists. Reconciles and posts Electronic Funds Transfer (EFT) payments and physical checks mailed to the College. Directly manages complex or specialized payment transactions not handled by Student Service Specialists.
4. Lead the development, implementation, and evaluation of training programs for all cashiering duties and financial transaction processes.
5. Prepares accounts receivable statements and reconciles account balances, including third-party billing for scholarships, corporate sponsorships, and Federal/State Veteran tuition funds.
6. Maintains accounts receivable aging reports to ensure timely resolution of past-due accounts and handles the escalation process for collection agency placement.
7. Resolves student billing disputes and establishes, monitors, and enforces payment arrangements for outstanding student accounts.
8. Maintains and reconciles vault cash, petty cash, and active cash registers to guarantee accurate daily balances.
9. Contributes to the development and implementation of departmental goals, policies, and operating standards; proactively identifies and recommends workflow improvements to maximize efficiency and accuracy.
10. Actively participates in, facilitates, or leads department and college-wide meetings and professional development initiatives to promote continuous improvement and cross-functional collaboration.
11. Models and promotes the institution's mission, vision, values, and customer service standards across all interactions.
12. Maintains strict adherence to all organizational policies, operational procedures, and regulatory compliance guidelines to ensure legal, ethical, and consistent business practices.
13. Per the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), a federal consumer protection law, your job position entails functions that meet the definition of a Campus Security Authority (CSA). CSAs have a duty to report any crime to the College's Clery Compliance Officer. This information may be disclosed to them directly, through third-party, or witnessed. As a CSA, you are required to complete annual training which is provided by the College. This training encompasses your role, responsibilities, and reporting obligations.
14. Collaborates on cross-functional Business Office initiatives and tasks to ensure departmental efficiency.
15. Performs other duties as assigned.

Typical Qualifications

Education, Certification, Licensure: Associate degree in Accounting, Finance, or a closely related business field preferred.

Experience: 1-2 years of experience in customer service, accounting, or a related administrative capacity preferred.

Supplemental Information

Knowledge, Skills, Abilities:

• Financial & Analytical Acumen: Strong mathematical, analytical, and organizational skills, with a proven track ability in high-volume cash handling and reconciliation.
• Communication & Interpersonal Skills: Excellent written, verbal, and interpersonal communication skills, with a demonstrated ability to maintain positive and collaborative working relationships with colleagues, students, and stakeholders.
• Customer Service Excellence: Dedicated to providing exceptional, solution-oriented customer service within a diverse environment.
• Technical Proficiency: Advanced computer literacy, specifically proficient in Microsoft Excel and Word, alongside high accuracy in 10-key operations.
• Continuous Improvement: Ability to actively apply, support, and promote quality improvement methodologies across department and college operations.