Job Description Job Duties
Front Desk Operations & Student Support
Front Desk Operations & Student Support
- Serve as the primary front-desk representative for the Registrar’s Office, greeting and assisting students, faculty, staff, and visitors.
- Process all Registrar’s Office forms accurately, efficiently, and in compliance with office procedures.
- Manage transcript requests and support transcript-related services, including processing, troubleshooting, and delivery coordination.
- Perform enrollment verifications and assist with verification-related documentation.
- Support updates to student records as directed by higher-level staff.
- Complete scanning of Registrar documents and verify accurate indexing within document management systems.
- Maintain organized physical and digital filing systems to support easy retrieval and record accuracy.
- Assist with routine student record maintenance and office filing needs.
- Assist with Registrar’s Office projects, cleanup activities, audits, and process improvements as assigned.
- Provide general administrative support including copying, form handling, task follow-up, data entry, etc.
- Participate in cross-training to ensure operational continuity across office functions.
- Perform additional duties to support efficient and accurate Registrar’s Office operations.
- Pre-employment Criminal Background Check (required for new hires)
- In-person
- Other: This position may occasionally require evening or weekend work to support departmental or university events.
This position is on-site for the Pueblo campus and is a 20-hour a week (.50 FTE) benefits-eligible position.
Minimum Qualifications are established by the State of Colorado. To see the full class series and minimum qualifications for the Administrative Assistant Series, click here .
Experience Only:
- Two (2) years of relevant experience in an occupation related
to the work assigned to this position
Education and Experience:
- A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years
Salary
$20,124 to $27,900
Due to budget constraints, we have a constricted wage range for this position. We are only able to accept applications from persons with 25 years of service or less in the Administrative Assistant series. Individuals with related experience outside of the series are also encouraged to apply.
Applicants must attach the following documents, in order to be considered for this position:
- a letter of intent (cover letter) describing the means in which you meet the qualifications for this position
- unofficial or official transcripts showing education conferred if using education or formalized apprenticeship in lieu of experience
Application Instructions and Information
- Clearly document job duties you have performed that relate to
minimum qualifications, preferred qualifications, and essential job
duties in the Work Experience section on the
application. Human Resources must be able to evaluate your
experience based on this information.
- Clearly outline dates of employment and hours worked per week
for each employment experience listed in the Work
Experience section of the Application so that Human
Resources can calculate full-time work experience. Please note:
Part-time experience will be calculated to determine the full-time
equivalent.
- The Work Experience is the only document
that will be utilized to determine if minimum qualifications, as
outlined in the job posting, have been met. The Application is
considered to be the legal document on file; resumes will not be
reviewed for minimum qualification requirements.
- Applicants may redact information from this initial application
that identifies their age, date of birth, or dates of attendance at
or graduation from an educational institution.
- If an Application is considered “Incomplete”, the Application
will be removed from consideration for the position.
- An Application is incomplete if no current/ previous employment
is included in the Work Experience section of the
Application.
- An Application is incomplete if “see resume” (or something
similar) is noted, or previous employment does not contain job
duties for every position in the Work Experience
section of the Application.
- Positions requiring a degree or if using education as a
substitution for work experience (e.g.: Associate or Bachelor’s)
transcripts are required in order to verify receipt of the required
degree or coursework. If official or unofficial transcripts are not
supplied at the time of application, the Application is
incomplete.
- When a resume is listed as a required document, it may be used
in the comparative analysis/ evaluation process to determine the
candidates that most closely meet the qualifications of the
position. This process occurs after an application has passed the
minimum qualifications screening.
- Resumes will not be accepted in place of a completed
application; however, some positions may still require a resume as
a component for complete application materials.
- Appointment to the vacancy or vacancies represented by this
announcement is expected to be from the eligible list created.
However, at the discretion of the appointing authority, the
position(s) may be filled by another method of appointment for a
valid articulated business reason.
- The selection process for State Classified positions may
include an exam(s) and interview(s) which require candidates
to physically appear (at the CSU campus in Pueblo, CO) at the
candidates’ own expense.
- Pertinent updates to your Application status can be obtained by
logging into your Candidate Home.
For Current or Former Employees of the state of Colorado
- Per the requirements of the Step Pay Program implemented on
July 1, 2024, any State employee must be paid a rate that is equal
to or greater than the appropriate step pay rate within their
classification’s pay range based on completed years in their
current class series as of June 30. All current and former State
employees must ensure that your entire work history within the
State Classified System, including at Institutions of Higher
Education, is indicated in your application so that your
time-in-series can be calculated accurately.
Work Location: Unless otherwise stated in the job announcement, positions at Colorado State University Pueblo are expected to be performed in person at a University work location. Any remote or hybrid work arrangements will be explicitly identified in the position announcement.
Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students. CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.
CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution. Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.
Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report. CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.
At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.
Colorado State University Pueblo offers a comprehensive benefits package including:
- Medical and prescription insurance
- Dental insurance
- Vision insurance
- Flexible benefit plan
- Basic term life insurance
- Voluntary term life and AD&D Insurance
- Long-term disability insurance
- Employee assistance program
- Travel accident insurance
- Voluntary critical illness and accident insurance
- Annual and sick leave
- Retirement plans
- Employee and dependent tuition discounts
- State employee discounts via BenefitHub
About Pueblo, Colorado
The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air, and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking, or skiing in the mountains to the west. The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.
CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.
The University reserves the right to check additional references, with prior notification given to the candidate.
Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety.
Colorado State University Pueblo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.
It is the policy of Colorado State University Pueblo to provide reasonable accommodation for employees and applicants with disabilities. If you need accommodation, please contact the Office of Civil Rights Compliance & Title IX at crc@csupueblo.edu .
All employees of Colorado State University Pueblo (CSU Pueblo) are required to complete training on policies and procedures administered by the Office of Civil Rights Compliance & Title IX (CRC), under the supervision of the Director of Civil Rights Compliance & Title IX Coordinator. Required training includes: understanding and reporting conduct prohibited by the Discrimination, Protected Class Harassment, and Retaliation policy and the Title IX, Sexual Harassment, and Gender Discrimination policy. All employees are required to report conduct prohibited under this policy, and student disclosures of pregnancy or related conditions directly to the CRC and to provide the CRC’s contact information to any student disclosing pregnancy or related conditions. More information is available at: Policies and Resolution Procedures | Office of Civil Rights Compliance & Title IX ( Policies and Procedures ).
Employment and Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb .
A standard appeal form is available at: www.colorado.gov/spb . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.