"Admin Services Student Assistant"

Job Details

Posting Number: G/R22856P

Working Title: Admin Services Student Assistant

Department: VetMed-VTH Admin Services

About the University of Georgia: Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

About the College/Unit/Department: The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.

The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment. We have an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/).

College/Unit/Department website: https://vet.uga.edu/hospital-and-primary-care/hospital/

Employment Type: Employee

Additional Schedule Information: Emergency Critical Care Unit with potential shifts at front desk in the Large Animal unit. Will include evenings, weekends, and holidays. No more than 20 hours per week.

Advertised Salary: $14.00 per hour

Anticipated Start Date: 08/20/2023

Posting Date: 08/01/2023

Open Until Filled: Yes

Location of Vacancy: Athens Area

Duties/Responsibilities:

Receiving and routing phone calls into the hospital from multiple callers. Providing correct information to clients who call in. Transferring calls to client care teams for the small and large animal call center based on the result of the calls answered. (85% of time)

Provides support to all of the other positions in the front office to ensure continuous coverage for positions when other staff is out. (15% of time)

Classification Title: Student Assistant

FLSA: Non-Exempt

FTE: .49

Position Summary: This position is responsible for properly receiving and routing phone calls into the hospital from multiple callers. Providing correct information to clients who call in, after assessing their needs. Transferring calls to client care teams for the small and large animal call center based on the result of the calls answered. This position also provides support to all of the other positions in the front office to ensure continuous coverage for positions when other staff is out.

Relevant/Preferred Education, Experience, Licensure, Certification: Experience in customer service, general office, veterinary animal care, or general work in a hospital setting.

Knowledge, Skills, Abilities: Knowledge of office equipment regarding multi-windows use/diverse software applications, including multi-relational database systems is required. Working knowledge of MS office applications, including Word, Excel, Power Point, Publisher and Outlook preferred. Typing speed 35 wpm or higher preferred. Proven ability to work in a fast paced environment that necessitates multi-tasking abilities while under pressure. Excellent communication skills – written and verbal. Ability to understand and follow oral and written instructions. Punctuality and attendance are critical to fulfill the mission of the organization.

Physical Demands: Lift and carry up to 25 lbs. Repetitive motions and actions. Long periods of standing or sitting.