Admin Specialist

Provide administrative technical support to instructors and trainees during virtual training sessions.

Assist with minor troubleshooting and technology-related issues.

Verify compliance with OTIEC training requirements and virtual classroom protocols.

Maintain training records and support session documentation.

Coordinate with instructors and staff to ensure successful course delivery.

Certificate and Certification Program Administration (20%)

• Process certificate and certification applications to ensure eligibility requirements have been met.
• Provide applicants with information and payment links as required.
• Prepare and distribute certificates, certification documents, and correspondence.
• Maintain electronic and hard-copy records in accordance with established procedures.
• Research and implement technology solutions that improve certificate and certification processing efficiency.
• Support quality assurance efforts related to credentialing processes.

Phone, Email, and In-Person Communications (25%)

• Assist with managing and operating the office phone system and route incoming calls appropriately.
• Respond to routine inquiries from students, instructors, and customers.
• Welcome visitors and assist with general questions.
• Notify staff members of visitor arrivals.
• Sign for and distribute incoming packages.
• Maintain a professional, organized, and welcoming reception area.
• Assist with email communications and customer service activities.

Other Duties as Assigned (5%)

• Provide administrative support for special projects and office operations.
• Assist staff with training-related activities and general office functions.
• Perform other duties as assigned to support the mission of the OTIEC.

Qualifications

Minimum Qualifications

This position requires a high school diploma or equivalent, with at least four years of experience in an office or administrative support position. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Degree Equivalency Clause: Four years of direct experience for a bachelor's degree.

• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor's degree;
• (c) Six years of direct experience for a master's degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Preferred Qualification1 The ideal candidate will possess:

An Associate Degree in Business Administration, Office Management, Education, or a related field.

Ten (10) or more years of professional administrative experience.

Advanced proficiency with Microsoft Office applications, including:

Word

Excel

Outlook

PowerPoint

Microsoft Teams

Experience using Canvas Learning Management System (LMS) or similar learning management platforms.

Experience supporting virtual training programs, course administration, and educational operations.

Bilingual - speaks English and Spanish fluently.

Work Environmen1 This position operates in a fast-paced training and educational environment that requires accuracy, efficiency, and adaptability. The successful candidate must be self-motivated, resourceful, and capable of responding effectively to changing priorities while maintaining the quality and integrity of training support operations.

To Appl1 Qualified applicants should submit a resume and cover letter outlining their relevant experience and qualifications.

The OSHA Training Institute Education Center is committed to providing high-quality occupational safety and health training and seeks candidates who share a commitment to excellence in customer service, operational support, and continuous improvement.

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF's Division I athletics teams compete in the American Conference. Learn more at www.usf.edu.

About Us

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.