PRIMARY DETAIL

We’re looking for an experienced Administration Coordinator to join the team at Macquarie University Sport and Aquatic Centre (MUSAC). This is a key leadership role responsible for overseeing administrative operations, financial processes and customer experience outcomes, while leading a small, high-performing team.

• Appointment Type: Full time (38 hours), permanent position
• Location: Wallumattagal Campus, North Ryde, Dharug land

THE ROLE

In this diverse and hands-on role, you will:

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

ABOUT YOU

You are a proactive and solutions-focused professional with strong administrative leadership experience. You bring:

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service,
• Proven experience leading, supervising, and developing high-performing teams,
• Strong financial administration experience in a complex or membership-based environment,
• Demonstrated ability to improve processes and drive continuous improvement initiatives,
• Experience working within governance and compliance frameworks,
• Strong analytical skills, with experience in data reporting and business insights,
• Excellent communication, organisation, and stakeholder management skills,
• High attention to detail and the ability to manage competing priorities, and
• Demonstrated proficiency in Microsoft Office applications including Excel, Word, Outlook and PowerPoint

*** This role requires a criminal history check, a First Aid and CPR certificate. ***