Administrative Assistant, Counseling Center
Job Description
Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace
As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university.
For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.
As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.
The Opportunity:
Embry-Riddle Aeronautical University (ERAU) Prescott campus is experiencing continued growth and is seeking a dedicated and detail-oriented Administrative Assistant to join its Counseling Center team. This position plays a vital role in supporting the university’s commitment to student well-being by serving as the first point of contact for students seeking services. The ideal candidate will thrive in a fast-paced, student-focused environment, demonstrate professionalism and discretion, and contribute to creating a welcoming, supportive atmosphere for all who visit the Counseling Center.
Key Responsibilities:
- Serve as the front desk receptionist, creating a professional and welcoming environment for all visitors and callers
- Answer, screen, and direct phone calls; greet and assist visitors and students
- Support students and counselors by scheduling appointments using Titanium, creating contact notes, sending intake emails, and issuing appointment reminders
- Respond to students in distress with calmness and professionalism, assessing urgency and connecting them with appropriate support
- Maintain strict confidentiality of all student-client information
- Maintain knowledge of department policies, procedures, and campus resources to provide accurate information and referrals
- Manage the client satisfaction survey system, including sending follow-up emails with survey links
- Process incoming and outgoing mail and distribute correspondence to appropriate personnel
- Provide administrative support to four professional staff members, including scheduling meetings and assisting with events and materials
- Assist with outreach efforts and tabling activities, such as the Interfaith Chapel Fair and resource fairs
- Monitor, track, and order department supplies (e.g., office materials, refreshments, and lobby items) while staying within budget
- Reconcile operating budget charges and credit card statements; prepare purchase requisitions, travel expense reports, and monthly financial reports using Workday
- Create and maintain client records in scheduling software
- Participate in ongoing training to strengthen skills in supporting distressed students
Perks Await You at Embry-Riddle!
- Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
- Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
- Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
- Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
Qualifications
- High School (or GED) level ability in grammar, spelling, basic composition, and math.
- Read and comprehend instructions, write information, and complete simple forms.
- High school (or GED) level ability in spelling, grammar, basic composition, and math.
- Familiarity with mental health issues
- Ability to handle multiple tasks simultaneously
- Ability to work with sensitive/confidential information
- Knowledge/skills with Microsoft operating systems, Discoverer, Excel, PowerPoint, Word, Outlook/email, Publisher, and general Internet search.
Application process/requirements
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R 311489. Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter, Full Resume, Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
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