"Administrative Assistant - Enrollment Services"

Position Summary

The Administrative Assistant for Enrollment Services provides essential administrative, coordination, and customer service support to ensure a smooth and student-centered admissions and enrollment process. This role serves as a first point of contact for prospective students, parents, and campus partners and plays a key part in organizing documentation, scheduling, communications, and daily operational activities.

Given the startup nature of the university, the ideal candidate will be adaptable, proactive, and comfortable working in a fast-evolving environment where processes and systems are continually developing.

Core Duties and Responsibilities

1. Serve as the first point of contact for prospective students and visitors, providing accurate information about admissions and enrollment procedures.
2. Assist with receiving, reviewing, and organizing application documents, ensuring completeness and confidentiality.
3. Perform data entry and maintain accurate records in student information systems.
4. Schedule campus tours, admission interviews, team meetings, and calendar appointments.
5. Draft and send emails, follow-up reminders, and status updates to prospective students.
6. Support planning and delivery of open houses, school visits, recruitment events, and orientation activities.
7. File, scan, and organize documents in both digital and physical formats.
8. Manage the service counter by responding to inquiries and guiding students through processes.
9. Coordinate with Academic Affairs, Finance, the Registrar, and other departments to support seamless onboarding for new students.
10. Assist with compiling weekly and monthly reports related to inquiries, applications, and enrollment progress.
11. Monitor, track, and replenish office supplies for the Enrollment Services unit.
12. Provide additional administrative support as assigned to enhance office efficiency.

Minimum Qualifications

• Bachelor’s degree in business administration, Education, Communications, or a related field.
• Minimum of 2 years of administrative or customer service experience.
• The candidate should possess strong written and verbal communication skills in both English and Arabic.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced work environment.
• Professional, courteous, and student-centered approach.

Preferred Qualifications

• Experience in higher education, admissions, or student services is preferred.
• Familiarity with student information systems or CRM tools, such as Slate, Banner, Ellucian, or Oracle, is preferred.
• Multilingual abilities (Arabic, Kurdish, or other languages).
• Experience working in a startup or rapidly growing institution.
• Demonstrated ability to maintain confidentiality.
• Strong problem-solving and follow-up abilities.

Why AUIB?

Diversity and Inclusivity: At AUIB, we champion diversity and inclusivity in every aspect of campus life. Our vibrant community is a tapestry of cultures, ideas, and dreams, ensuring a welcoming environment for everyone through fair and equal policies.

Competitive Benefits: AUIB offers competitive salaries, comprehensive health plans, and generous leave policies, ensuring the well-being and satisfaction of our staff.

Professional Development: With numerous opportunities for career progression and professional development, AUIB is the ideal place to enhance your skills and advance your career.

A Thriving Community: Our expatriate faculty and staff enjoy comfortable on-campus accommodations, and a vibrant campus equipped with state-of-the-art facilities, including an expansive library, modern classrooms, and recreational amenities.

A Legacy of Excellence: Situated in Baghdad, AUIB is dedicated to reviving the city’s historic legacy of learning and culture. Joining AUIB means being part of a prestigious project envisioned by prominent figures in business, government, and education.

Application Requirements

To be considered for any role at the American University of Iraq—Baghdad (AUIB), applicants are required to submit the following documents:

• Cover letter: Detail how your skills and experience align with the specific requirements of the position you are applying for.
• Resume/Curriculum Vitae: Provide an up-to-date resume or CV.
• Identification: A valid national ID or passport is required for the application process.

Please note that applications missing any of these components will not be considered.

Candidates Shortlisted for an Interview:

• Educational transcripts and certifications must be translated into English.
• References: Provide contact details for three references who have either worked with you or supervised your work.