Administrative Assistant

Position Summary

Under the general supervision of the Practice Manager/Clinic Administrator, the Administrative Assistant provides comprehensive front office, patient access, and administrative support for a multi provider academic dental and specialty clinic. The incumbent serves as the primary point of contact for patients and referring providers and is responsible for appointment scheduling, patient intake and registration, insurance coordination, cashiering, records management, and operational support, ensuring compliance with UCLA, clinic, and regulatory policies while consistently delivering high-quality patient service.

Qualifications

• Experience in a dental front‑office setting, including receptionist, cashiering, and administrative functions. (Required)
• Bilingual (Spanish/English) language ability required, with strong verbal communication skills to clearly explain clinic policies and procedures to patients. (Required)
• Demonstrated ability to work independently in a high‑volume environment, managing constant telephone interruptions and frequent distractions while maintaining accuracy and professionalism. (Required)
• Excellent organizational and time‑management skills, with the ability to prioritize workload and meet competing demands. (Required)
• Proficient typing skills with speed and accuracy, and the ability to use computerized information management and scheduling systems. (Required)
• Strong computer skills, including experience with Microsoft Office Suite (Word, Excel, Outlook). (Required)
• Cash handling experience, including accurately counting money, issuing change, and reconciling daily receipts. (Required)
• Ability to communicate diplomatically and effectively with patients, students, faculty, staff, and residents, demonstrating discretion and professionalism. (Required)
• Commitment to customer service excellence, with a patient‑centered and service‑oriented approach. (Required)
• Ability to function effectively as part of a team while contributing positively to a collaborative work environment. (Required)
• Ability to work occasional weekends and/or night clinics as requested in advance. (Required)
• Knowledge of dental terminology and clinical workflows. (Preferred)