Serve as a liaison to implement processes including but not limited to: evaluations, procedures, block schedules, and conference documentation in the New Innovations Residency Management Suite (RMS) software.Collaborate with internal and external colleagues to adhere to critical administrative processes and universal policies. Analyze data and processes to identify improvements in standardization, usability, and compliance.35%: Training & Customer Support- Triage and respond to unique or urgent requests from stakeholders.
- Maintain, and develop New Innovations (Residency Management Suite) training sessions and materials for GME leadership, administrators, trainees and staff.
- Create and maintain support tools and training processes for RMS users.
20%: Special Projects, Meetings, & Events- Represent MMCGME on committees; lead workgroups and follow up on action items.
- Plan and oversee MMCGME-hosted events.
- Create documentation such as workflows, standard operating procedures (SOPs), and process maps.
QualificationsAll required qualifications must be included in the application materialsRequired Qualifications- BA/BS plus at least two years of relevant experience; or a combination of related education and work experience to equal at least six years.
- Minimum three years of experience in undergraduate medical education or graduate medical education.
- Working knowledge of New Innovations Residency Management Suite (RMS) software and the MMCGME infrastructure.
- Demonstrated ability to manage complex projects independently and exercise sound judgment.
- Ability to work effectively in a remote work setting.
- Strong interpersonal and customer service skills in a fast-paced, high-volume setting.
- Demonstrated resourcefulness in identifying errors and solving problems.
- Experience in event planning.
- Strong written and oral communication skills with experience in training and delivering presentations.
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and survey tools (e.g., Qualtrics).
Preferred Qualifications- Proven ability to build and maintain collaborative relationships with diverse stakeholders at all organizational levels.
- Ability to adapt to change, prioritize multiple tasks, and remain proactive.
- Self-motivated, strategic thinker, and proactive problem solver.
- Flexible and professional in dynamic and changing workflows.
- Experience contributing to institutional compliance, reporting accuracy, and operational integrity.
About the DepartmentCommitted to innovation and diversity, the Medical School educates physicians, scientists, and health professionals; generates knowledge and treatments; and cares for patients and communities with compassion and respect. We value excellence, inclusiveness, collaboration, and discovery.
The mission of the regional campus located in Duluth is to be a national leader in improving healthcare access and outcomes in rural Minnesota and American Indian/Alaska Native (AI/AN) communities. In partnership with CentraCare, the regional campus in St. Cloud offers a wide range of patient experiences throughout students' education in Greater Minnesota and prepares them to become exceptional clinicians and leaders for rural and immigrant populations.
Founded in 1888, the University of Minnesota Medical School has three campuses. A four-year MD program and the MD/PhD program are located on the Twin Cities campus in addition to MD programs at regional campuses in Duluth and St. Cloud.
Pay and BenefitsPay Range: $29.05- $36.06 per hour ($60,424-$75,000 annually); depending on education/qualifications/experience
Time Appointment: 100% Appointment
Work Location: Hybrid, 20 days in person annually for events
Position Type: Civil-Service & Non-Faculty Labor Represented Staff
Please visit the
Office of Human Resources website for more information regarding benefit eligibility.
The University offers a comprehensive benefits package that includes:
- Competitive wages, paid holidays, and generous time off
- Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
- Low-cost medical, dental, and pharmacy plans
- Healthcare and dependent care flexible spending accounts
- University HSA contributions
- Disability and employer-paid life insurance
- Employee wellbeing program
- Excellent retirement plans with employer contribution
- Public Service Loan Forgiveness (PSLF) opportunity
- Financial counseling services
- Employee Assistance Program with eight sessions of counseling at no cost
- Employee Transit Pass with free or reduced rates in the Twin Cities metro area
While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.
How To ApplyApplications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail jobcentr@umn.edu.
DiversityThe University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:
http://diversity.umn.eduEmployment RequirementsAny offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About University of MinnesotaThe University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.
