"Administrative & Insurance Coordinator"

Job Details

Swarthmore College is a highly selective liberal arts college located in the suburbs of Philadelphia, whose mission combines academic rigor with social responsibility. Swarthmore has a strong institutional commitment to inclusive excellence and nondiscrimination in its educational program and employment practices and encourages candidates who will further advance the goal of fostering a diverse and inclusive community.

Who We Are:

Student Health and Wellness is located in the Worth Health Center. The center comprises Student Health Services, Counseling & Psychological Services, and a comprehensive wellness education team.

Swarthmore’s Health and Wellness staff supports the needs of our diverse student body by providing individualized holistic care and campus-wide education.

The opportunity:

The Administrative & Insurance Coordinator provides high-level administrative support to the Director of Student Health and Wellness Services as well as the Student Health Registered Nurses, Nurse Practitioners, Nutritionist, Physicians, and wellness education team.

Other tasks include: assist with all phases of projects supported by the department; draft and prepare correspondence and documents; interact professionally with members of the college community, parents and other visitors; manage data; maintain HIPAA standards; provide support with scheduling and answering phone calls; collect and distribute mail; process invoices for health center supplies and other vendors; monitor the student health email inbox and respond accordingly; work in partnership with the health insurance broker and student account teams to conduct annual insurance enrollment and waiver process; update online student health portal platform with incoming student health requirements.

The person hired into this position is expected to work on campus during the academic year (August through May) and on a hybrid summer schedule during June and July.

Essential Responsibilities

• Monitor health email inbox and respond accordingly.
• Coordinate the student health insurance program.
• Assist with the annual enrollment and waiver process as well as assist students with resolving claims with College insurer and billing issues.
• Assist with ordering supplies and processing invoices/payments as directed.
• Provide assistance to the front desk nursing team in answering the phone and scheduling appointments as needed.
• Update online student health portal platform with incoming student health requirements.

Additional Responsibilities

• Assists with a variety of budget activities, including monitoring expenditures, processing check requests, paying invoices, depositing checks and cash, and billing students for services at the Student Health Center.
• Answers parent, student, and other staff questions regarding policy and procedures.
• Maintains and regularly updates digital communications used for students and parents regarding the college insurance information and waiver process.
• Greets students and visitors in a positive and professional manner, listens responsively to concerns and complaints, addresses their inquiries, or directs them to appropriate staff members, college or non-college department, or for services needed.
• Maintains confidentiality of student and other sensitive information.

Who you are:

• Organizational and communication skills.
• Critical thinking skills.
• Friendly and welcoming.
• Adaptability and reliability.

What you bring:

Required Qualifications

• High school diploma or equivalent with a minimum of 3-5 years of job-related experience, or an equivalent combination of education and/or experience.
• Must have excellent interpersonal skills.
• Ability to manage multiple tasks, prioritize to meet deadlines and make well thought out decisions.
• Adapts to new work situations, people, ideas and procedures.
• Strong interpersonal skills that promote teamwork and help students and parents feel positive and confident about information given.
• Must be able to remain calm and assist with any health center emergency.

Preferred Qualifications

• Experience in higher education and/or a medical office.
• BLS/CPR certification.

Physical Demands

• Must be able to move boxes up to 30 pounds into closets and around the office as needed.
• Must be able to gather packages and mail from the college mailroom on a regular basis.

What You Will Get:

You’ll work at one of the world’s most renowned liberal arts Colleges, with incredible benefits, a stunning 420-acre campus, and a collaborative work environment.

We want to hear from you if you are excited about this role! For full consideration, submit applications with an uploaded resume, including a cover letter, by August 25, 2025.