"Administrative Support Assistant I/II - Admin"

Administrative Support Assistant I/II - Admin

Company: Auburn University

Job Location: Auburn University, 36849-5207

Category: Administrative Assistants

Type: Full-Time

Requisition Number: S4808P

Home Org Name: Materials Management

Division Name: VP, Facilities Management

Job Class Code: DA05A/DA05B

Appointment Status: Full-time

Limited Term: No

Job Summary

Auburn University Facilities Management is seeking a professional, detail-oriented Administrative Support Assistant II to join our team.

This position provides essential administrative support while serving as a central point of contact for students, faculty, staff, guests, and facilities personnel. The role involves responding to a wide range of inquiries related to campus issues such as leaks, damages, power outages, repair needs, and event support, along with general questions from inbound callers. The successful candidate will be responsible for accurately entering work orders into the university's maintenance management system and ensuring they are routed to the appropriate department for timely resolution. In addition to general office duties, this role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment.

This is an excellent opportunity for someone who thrives in a service-oriented setting and is committed to supporting the operational excellence of Auburn University.

Essential Functions

• Acts as office receptionist: receives and routes telephone calls and visitors; provides and gathers information.
• Prepares documents, reports, newsletters and manuscripts, and may compose correspondence.
• Operates standard office equipment such as personal computers, copiers, scanners, fax machines, etc.
• Maintains inventory and orders office supplies, materials and equipment.
• Processes and prepares forms such as work orders, purchase orders and personnel documents.
• Creates and maintains records, files, documents, and images in the data system.
• Calculates, posts, and verifies standard financial statements, reports and vouchers.
• May perform other office support duties such as payroll processing, document processing, and assisting with financial services.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Minimum Qualifications

Level I- High school diploma or equivalent.

Level II- High school diploma or equivalent plus 2 years of experience in clerical support services

Substitutions allowed for Experience: Degrees accepted in lieu of experience for advanced levels

Minimum Skills and Abilities

• Standard knowledge of office functions.
• Working knowledge of Auburn University administrative systems appropriate to the position.

Minimum License and Certifications

None Required

Desired Qualifications

Proficient in Microsoft Office (Excel, Word)

Customer Service oriented

Call center experience

Automated Work order experience

Maintenance & Construction Terminology understanding

Analyzing complex problems and dispatching resource to remedy problems

Ability to Calmly handle stressful situations

Ability to Answer multiple line phones

Experience with order entry system

Multi-tasking

Salary Range: $31,200 - $39,480

Job Category: Office/Administrative Support

Working Hours if Non-Traditional: 7:00 AM - 4:00 PM

City position is located in: Auburn

State position is located: Alabama

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

Special Instructions to Applicants

• Only completed applications will be considered, so please provide all requested information in each section. This should include all employment history and required application documents.
• If required, be sure to attach cover letter and resume.
• Please include a copy of any required or relevant certifications/licenses in the "Other Documents" section.
• Please answer all supplemental questions completely and accurately.
• Reference providers should be individuals who can attest to your qualifications for a position. Examples include supervisors, coworkers, and professors. Personal References will not be accepted.