"Administrative Support Assistant I/II (Mid-Shift)"

Job Summary

Auburn University Facilities Management is seeking a professional, detail-oriented Administrative Support Assistant II to join our team. This employee will have a mid shift schedule once trained on processes and procedures. This position provides essential administrative support while serving as a central point of contact for students, faculty, staff, guests, and facilities personnel. The role involves responding to a wide range of inquiries related to campus issues such as leaks, damages, power outages, repair needs, and event support. The successful candidate will be responsible for accurately entering work orders into the university’s maintenance management system and ensuring they are routed to the appropriate department for timely resolution. In addition to general office duties, this role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks in a fast-paced environment. This is an excellent opportunity for someone who thrives in a service-oriented setting and is committed to supporting the operational excellence of Auburn University.

Essential Functions

• Assist with internal and external customers via multi line phone system, email, in person, and online ReADY system.
• Processes and prepares forms such as work orders, documents, reports, and other types of correspondence, and maintains records for department.
• Works as a liaison between departments within Facilities Management and other departments located on campus.
• Operates standard office equipment such as personal computers, copiers, scanners, fax machines, iPad, etc.
• Maintains inventory and orders office supplies, materials, and equipment.
• Provides gameday support for all home football games.
• May be responsible for performing other office support duties as needed

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Minimum Qualifications

Level I- High school diploma or equivalent.

Level II- High school diploma or equivalent plus 2 years of experience in clerical support services

Substitutions allowed for Experience: Degrees accepted in lieu of experience for advanced levels

Minimum Skills, License, and Certifications

• Minimum Skills and Abilities: Standard knowledge of office functions. Working knowledge of Auburn University administrative systems appropriate to the position.
• Minimum Technology Skills: Not specified.
• Minimum License and Certifications: None Required.

Desired Qualifications

• In Bound Call Center Experience
• Ability to Answer multiple line phones
• Customer Service oriented
• Automated Work order experience
• Maintenance & Construction Terminology understanding
• Analyzing complex problems and dispatching resource to remedy problems
• Ability to Calmly handle stressful situations
• Experience with order entry system
• Knowledge of Word & Excel
• Multi-tasking

Posting Detail Information

Salary Range: $31,200 - $39,480

Job Category: Office/Administrative Support

Working Hours if Non-Traditional: Monday through Friday 11:00 AM to 8:00 PM

City position is located in: Auburn

State position is located: Alabama

Posting Date: 10/06/2025

Closing Date: 10/20/2025

Equal Opportunity Compliance Statement: It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.