Administrative Support Associate

Company: Fayetteville State University

Job Location: Fayetteville, 28301

Category: Administrative Assistants

Type: Full-Time

Position Number: 001127

Time Limited Position: No

Number of Vacancies: 1

Department: Army ROTC

Posting Number: 0402559

Primary Purpose of the Organization: The mission of the Department of Military studies is to implement Army reserve Officer training Corps (ARMYROTC) at Fayetteville State University. Army ROTC recruits, trains, and commissions professional officers ready to assume responsibilities of a Second Lieutenant in the United States Army (USARMY). Army ROTC supports the missions of University College and Fayetteville State University by developing United States Citizens into global leaders who will shape United States and international affairs.

Primary Purpose of the Position: This position is characterized by the performance of a variety of administrative, secretarial, and office support duties. It requires knowledge of the office or work unit policies and procedures to communicate information involving programs, functions, and services. Duties performed may include preparation of documents and reports, the use of office technology, compiling records, organizing, and maintaining files, posting information, greeting/referring/assisting students/visitors/clients/faculty/staff/others, mail distribution, and photocopying. The completion of work often involves a public contact role to obtain, clarify, or provide information regarding activities of the work unit or program. The position serves as the primary staff assistant to the department.

Duties and Responsibilities:

• Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings, and events. - Composes written communication with guidance using standard formats.
• Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.
• Selects, understands, and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results. - Plans and facilitates the support activities of an office or work unit, coordinates with others to complete tasks. May serve as an office coordinator for a work unit.
• Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.
• Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.
• Records, compiles, and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.
• Monitors and reconciles departmental or program budget and tracks travel and office expenditures.

Minimum Education and Experience Requirements: High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Knowledge skills and abilities:

• Knowledge of administrative procedures and university/state policies.
• Strong communication skills in drafting and coordinating with diverse stakeholders.
• Technical proficiency in enterprise systems and Microsoft Office.
• Analytical/problem-solving ability to identify issues and ensure compliance
• Organizational skills to manage multiple priorities and deadlines.

Preferred Qualifications: Demonstrated proficiency in executive level office practices and procedures at a public university