Administrative Support Associate I

Required Related Experience: 3 yrs

Required License/Registration/Certification

None

Physical Requirements

The essential functions of this position include: occasionally lifting, pushing, and/or pulling objects up to and over 50lbs; occasionally standing or walking with objects 10-25lbs; communicate and work cooperatively with staff, faculty and applicants from diverse backgrounds; abide by University guidelines; maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service; complete work with interruptions; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position, utilizing computer, keyboard, mouse and telephone the majority of the day; and work successfully in a team as well as independently.

Shift

Monday - Friday 8:00 am - 5:00 pm

Job Summary

The role oversees employee education and benefits administration across university programs. Its responsibilities span program processing, customer support, compliance, reconciliation, and enrollment accuracy. - Employee and Family Education Programs carry weights of 30% and 15%, covering eligibility checks, billing coordination, ProSam waivers or discounts, refunds, databases, and taxable tuition reporting. - Customer service carries 20%, while reconciliation duties carry 20% and include journal vouchers, benefits reports, payroll eligibility, Section 125 and Affordable Care Act compliance, dependent audits, and flexible spending reviews. - New enrollment-checking duties carry 15% and cover dental, vision, health, flexible spending, retirement, and life plans across SAP and Direct Bill.

Skills / Knowledge / Abilities

Data entry, SAP knowledge, Excel, attention to details and customer service.

Does this position have supervisory responsibilities?: No

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

University of Kentucky is an equal opportunity employer and encourages applications from minorities and women.