Administrative Support Associate - Journey

Anticipated Hiring Range: Salary Grade Equivalency: NC02 Work Schedule: Monday - Friday Work Hours: 8:00 a.m. - 5:00 p.m. Position Location (City): Greenville Job Category: Staff

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East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit:

Academic Affairs, led by the Provost and Senior Vice Chancellor for Academic Affairs, comprises the university's colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU's culture of academic excellence in line with our mission to be a national model for student success, public service and regional transformation.

The Brody School of Medicine at East Carolina University is composed of departments that function to increase the supply of primary care physicians to serve the state; improve the health and well-being of the region; and train physicians who will meet the healthcare needs of the state. The ECU Brody School of Medicine is aligned with ECU Health as a clinically integrated academic healthcare organization. This integration allows the two organizations to provide efficient, effective, and high-quality care to eastern North Carolina residents. For more information, visit ECUHealth.org.

ECU Department of Family Medicine advances health through excellence in education, patient care, and research by training medical students, residents, and other learners, preparing the next generation of family physicians, and providing leadership in family medicine at the national level.

Primary Purpose of Position:

This position provides comprehensive administrative and operational support for the Department of Family Medicine faculty, leadership, and staff. Reporting to the Clinical Administrative Manager, the role is responsible for coordinating administrative processes, managing correspondence and document workflows, supporting scheduling and meeting logistics, maintaining departmental records, and assisting with office operations. Through effective communication, organization, and customer service, this position helps ensure the efficient functioning of the department's business and administrative activities. This position will manage Epic fax workflows, mail distribution, package handling, certified patient correspondence, direct support for faculty and departmental leadership; scheduling meetings and educational courses, maintaining provider and patient records, coordinating communications, supporting departmental operations, and ensuring the accuracy of provider schedules and staff directories. This position also serves as backup administrative support for key personnel and manages annual updates to scheduling and staffing records.

Key Responsibilities Include:

• Manages departmental administrative operations, correspondence, schedules, and support services (80%)
• Serves as the primary point of contact for the clinical services suite (20%)

Minimum Education, Knowledge, Skills, and Experience:

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

License or Certification required by statute or regulation: None

Preferred Education, Knowledge, Skills, and Experience:

License or Certification required by the Department: None

Special Instructions to Applicant:

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.: 11/05/2026
Open Until Filled: No

Eligibility for Employment: Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

To apply, visit https://ecu.peopleadmin.com/postings/97994