"Administrative Support Specialist (Casual Hire)"

Job Description

Salary: See Position Description or $25.72 per hour

Location: Honolulu, HI

Job Type: Part-Time Temporary

Job Number: 2025-02095

Department: Kapi'olani Community College - Office for Student Affairs

Opening Date: 09/30/2025

Closing Date: 10/5/2025 11:59 PM Hawaii

Position Number: Casual

University of Hawai‘i, Kapi‘olani Community College, Office for Student Affairs is seeking applications for an Administrative Support Specialist (Casual Hire).

Duties and Responsibilities:

• Serve as the support staff, staffing the front desk in the Veteran & Military Resource Center (VMRC), and train and supervise student assistant/work-study students.
• Provide a welcoming atmosphere by greeting and providing information to veterans and military students, and their dependents.
• Under the supervision of the unit head, assist students in applying for their VA education benefits. Inform student(s) about their education benefits and ensure they are fully aware of their responsibilities to the college and VA.
• Answer phone, respond to email at the direction of School Certifying Official (SCO) and VMRC Counselor/Coordinator, and make referrals to campus and community resources such as financial aid, tutoring, student services, etc.
• Under the supervision of the unit head, process incoming Enrollment Certification Request forms and secondary campus VA certifications in Enrollment Manager.
• Assist in planning, organizing, and co-facilitating VMRC and student services workshops and special events, and compiling evaluations.
• Provide computer technology assistance including maintaining program databases and email lists, updating VA student information on Banner, pulling out student records from STAR, etc.
• Assist in managing and overseeing all aspects of the VA education benefits program such as webpages, social networking, data, reports, procedures, and records.
• Provide office support that includes creating and updating support materials, flyers, and resources; maintaining program email; and replenishing office supplies and materials.
• Ensure that records are being kept in a safe place and that the privacy of VA students is protected.
• Participate in a variety of student services support program activities, e.g., recruitment, new student orientation, etc.
• Communicate on a regular basis with supervisors regarding issues that may arise from serving students.
• Other duties as assigned

Minimum Qualifications:

• Possession of a baccalaureate degree in Business Administration, Social Sciences, Education, or related field and one (1) year of progressively responsible experience with responsibilities for customer service; or any equivalent combination of education or professional work experience that provides the required education, knowledge, skills and abilities as indicated.
• Demonstrated ability to operate a personal computer, apply word processing software, and additional software including Microsoft Office Suite and Adobe Acrobat Pro
• Demonstrated excellent attention to detail and analytical skills.
• Familiarity with the education benefits provided by the Department of Veterans Affairs (VA) including Chapters 30, 31, 33, 35, and 1606 as well as the Department of Defense such as Tuition Assistance and MyCAA.
• Working knowledge of VA regulations related to certification of coursework at higher education institutions.
• Ability to work independently using Banner, Enrollment Manager, STAR, and other student information systems.

Desirable Qualifications:

• Minimum of one (1) year experience working with military and veteran students at a community college
• Minimum of one (1) year experience working with non-traditional college students
• Excellent customer service skills and management experience are preferable.
• Possess good communication and interpersonal relationship skills in interactions with VA representatives, Kapi‘olani colleagues, and most importantly, VA students.

How to Apply: Click on the "Apply" button on the top right corner of the screen to complete an application and attach the required documents. In addition to the Application, applicants must attach the following: 1. Cover letter; 2. Resume; 3. The names and contact information (telephone number and email addresses) of at least three professional references; and 4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant. Academic record/grade summaries will NOT be accepted. Diplomas and copies will NOT be accepted. Incomplete applications will NOT be accepted.